-100
NPS
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Hanley Wood
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About Hanley Wood's Brand
Hanley Wood provides business intelligence and data-driven services.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Hanley Wood NPS
Hanley Wood's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Hanley Wood's customers would recommend using the product based on a scale of -100 to 100.
Hanley Wood Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Hanley Wood NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hanley Wood Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hanley Wood users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hanley Wood Product Quality
1.5/5
Hanley Wood has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hanley Wood's overall Product Quality score rated by its users and customers.
Hanley Wood Product Information
Hanley Wood’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.hanleywood.com/
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Content
Media
Sports & Entertainment
Hanley Wood Pricing
Hanley Wood ROI & Value For Money
1.5/5
Hanley Wood has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Hanley Wood Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hanley Wood Customer Service
1.5/5
Hanley Wood has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Hanley Wood's Customer Service
Address
One Thomas Circle, NW Suite 600, Washington, DC
Website
http://www.hanleywood.com/
Phone Number
202-452-0800
Hanley Wood as an Employer
2.2/5
Hanley Wood has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Hanley Wood scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Hanley Wood would recommend the brand to a friend. ENPS measures how likely Hanley Wood employees would recommend working at Hanley Wood to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
