0
NPS
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Hannon Armstrong
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About Hannon Armstrong's Brand
HASI (NYSE: HASI) is a leading climate positive investment firm that actively partners with clients to deploy real assets that facilitate the energy transition. With more than $12 billion in managed assets, our vision is that every investment improves our climate future. For more information, please visit www.hasi.com
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Hannon Armstrong NPS
Hannon Armstrong's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Hannon Armstrong's customers would recommend using the product based on a scale of -100 to 100.
Hannon Armstrong Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Hannon Armstrong NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hannon Armstrong Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hannon Armstrong users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hannon Armstrong Product Quality
5/5
Hannon Armstrong has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Hannon Armstrong Product Information
Hannon Armstrong’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.hasi.com
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
Hannon Armstrong Pricing
Hannon Armstrong ROI & Value For Money
4.5/5
Hannon Armstrong has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Hannon Armstrong Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hannon Armstrong Customer Service
4.5/5
Hannon Armstrong has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Hannon Armstrong's Customer Service
Address
1 Park Pl, Annapolis, MD 21401
Website
https://www.hasi.com
Phone Number
410-571-9860
Hannon Armstrong's Social Links
Consumer vs. Employees
Hannon Armstrong scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Hannon Armstrong would recommend the brand to a friend. ENPS measures how likely Hannon Armstrong employees would recommend working at Hannon Armstrong to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
