0
NPS
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Hansen Technologies
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About Hansen Technologies' Brand
Hansen Technologies is a company that helps create software to help with billing and customer care problems.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
Hansen Technologies NPS
Hansen Technologies's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Hansen Technologies's customers would recommend using the product based on a scale of -100 to 100.
Hansen Technologies Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Hansen Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hansen Technologies Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Hansen Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hansen Technologies Product Quality
4/5
Hansen Technologies has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hansen Technologies' overall Product Quality score rated by its users and customers.
Hansen Technologies Product Information
Hansen Technologies’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.hsntech.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Hansen Technologies Pricing
Hansen Technologies ROI & Value For Money
3/5
Hansen Technologies has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hansen Technologies' overall ROI score rated by its users and customers.
Hansen Technologies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hansen Technologies Customer Service
3/5
Hansen Technologies has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Hansen Technologies's Customer Service
Address
2 Frederick Street, Victoria, TX VIC 3108 Australia
Website
http://www.hsntech.com
Phone Number
61 3 9840 3000
Hansen Technologies as an Employer
2.4/5
Hansen Technologies has a 2.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Hansen Technologies scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Hansen Technologies would recommend the brand to a friend. ENPS measures how likely Hansen Technologies employees would recommend working at Hansen Technologies to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
