16
NPS
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Hapag-Lloyd
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About Hapag-Lloyd's Brand
Provider of container shipping and marine logistics services. The company's container shipping and marine logistics services include transportation of hazardous goods by sea and inland waterway, through vessels, non-nuclear submarines, charter and naval vessels with a fleet of 190 vessels and a total capacity of roughly one million TEU and a combined 125 liner services, enabling various enterprises in the automotive, retail, chemical and related industries avail reliable service, productivity and environmental protection facilities.
Brand at a Glance
72%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Hapag-Lloyd NPS
Hapag-Lloyd's Net Promoter Score (NPS) is a 16 with 46% Promoters, 24% Passives, and 30% Detractors. Net Promoter Score tracks whether Hapag-Lloyd's customers would recommend using the product based on a scale of -100 to 100.
Hapag-Lloyd Overall NPS
| 46% | Promoters |
|---|---|
| 24% | Passives |
| 30% | Detractors |
Hapag-Lloyd NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 15 | Dec 2023 | 15 |
Mar 2024 14 | Mar 2024 | 14 |
Apr 2024 17 | Apr 2024 | 17 |
May 2024 18 | May 2024 | 18 |
Jun 2024 11 | Jun 2024 | 11 |
Aug 2024 12 | Aug 2024 | 12 |
Oct 2024 15 | Oct 2024 | 15 |
Nov 2024 13 | Nov 2024 | 13 |
Dec 2024 16 | Dec 2024 | 16 |
Jan 2025 15 | Jan 2025 | 15 |
May 2025 14 | May 2025 | 14 |
Jun 2025 16 | Jun 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hapag-Lloyd NPS by Gender
Female customers rated Hapag-Lloyd's NPS 67 points higher than Male customers.
Male
0
Hapag-Lloyd's NPS was rated by Male customers on Comparably.
46%
Promoters
8%
Passives
46%
Detractors
Female
67
Hapag-Lloyd's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Hapag-Lloyd NPS by Ethnicity
Hapag-Lloyd's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other 40 | Other | 40 |
Hapag-Lloyd NPS by Age
Hapag-Lloyd's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Hapag-Lloyd NPS by Usage
Hapag-Lloyd's NPS was rated the highest by customers who have used Hapag-Lloyd's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 75 | Less than 1 Year | 75 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -50 | Over 10 Years | -50 |
Hapag-Lloyd Customer Reviews
Out of the 7 Hapag-Lloyd customer reviews 6 were positive and 1 was constructive. Hapag-Lloyd customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Hapag-Lloyd Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Hapag-Lloyd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hapag-Lloyd Customer Loyalty Score by Gender
Male customers rated Hapag-Lloyd's Customer Loyalty score 16% higher than Female customers.
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Male
86%
Yes
Female
70%
Yes
Hapag-Lloyd Customer Loyalty Score by Ethnicity
Hapag-Lloyd's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hapag-Lloyd.
55
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Hapag-Lloyd Customer Loyalty Score by Age
Hapag-Lloyd's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hapag-Lloyd.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 55% | 36-40 | 55% |
56-60 100% | 56-60 | 100% |
Hapag-Lloyd Customer Loyalty Score by Usage
Hapag-Lloyd's Customer Loyalty score was rated the highest by customers who have used Hapag-Lloyd's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hapag-Lloyd Customer Loyalty Score by Industry
Hapag-Lloyd's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hapag-Lloyd Product Quality
3.4/5
Hapag-Lloyd has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Hapag-Lloyd Product Information
Hapag-Lloyd’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Hapag-Lloyd's product the highest.
- Website
- www.hapag-lloyd.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Hapag-Lloyd Product Quality
Hapag-Lloyd's Product Quality score was rated highest by customers who have used Hapag-Lloyd's products/services for 1 to 2 Years, and rated lowest by customers who have used Hapag-Lloyd's products/services for 5 to 10 Years.
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Ranked Hapag-Lloyd Product Quality the Highest
Ranked Hapag-Lloyd Product Quality the Lowest
Hapag-Lloyd Product Quality Score by Gender
Female customers rated Hapag-Lloyd's Product Quality score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hapag-Lloyd.
Male
3.1/5
Female
4.3/5
Hapag-Lloyd Product Quality Score by Ethnicity
Hapag-Lloyd's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hapag-Lloyd.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.7 | Other | 3.7 |
Hapag-Lloyd Product Quality Score by Age
Hapag-Lloyd's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hapag-Lloyd.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
36-40 3.9 | 36-40 | 3.9 |
56-60 2.5 | 56-60 | 2.5 |
Hapag-Lloyd Product Quality Score by Usage
Hapag-Lloyd's Product Quality score was rated the highest by customers who have used Hapag-Lloyd's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hapag-Lloyd Product Quality Score by Industry
Hapag-Lloyd's Product Quality score was rated 4.6 stars by Tech industry customers.
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Hapag-Lloyd Pricing
Hapag-Lloyd ROI & Value For Money
3.5/5
Hapag-Lloyd has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Hapag-Lloyd Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Hapag-Lloyd ROI
Hapag-Lloyd's ROI score was rated highest by customers who have used Hapag-Lloyd's products/services for 1 to 2 Years, and rated lowest by customers who have used Hapag-Lloyd's products/services for 5 to 10 Years.
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Ranked Hapag-Lloyd ROI the Highest
Ranked Hapag-Lloyd ROI the Lowest
Hapag-Lloyd ROI Score by Gender
Female customers rated Hapag-Lloyd's ROI score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hapag-Lloyd.
Male
3.2/5
Female
4.1/5
Hapag-Lloyd ROI Score by Ethnicity
Hapag-Lloyd's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hapag-Lloyd.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.7 | Other | 3.7 |
Hapag-Lloyd ROI Score by Age
Hapag-Lloyd's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hapag-Lloyd.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
36-40 3.7 | 36-40 | 3.7 |
56-60 2.7 | 56-60 | 2.7 |
Hapag-Lloyd ROI Score by Usage
Hapag-Lloyd's ROI score was rated the highest by customers who have used Hapag-Lloyd's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hapag-Lloyd ROI Score by Industry
Hapag-Lloyd's ROI score was rated 4.1 stars by Tech industry customers.
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Hapag-Lloyd Customer Satisfaction (CSAT)
Hapag-Lloyd Customer Satisfaction (CSAT) Score
83 / 100
Hapag-Lloyd has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hapag-Lloyd Customer Satisfaction
Hapag-Lloyd's Customer Satisfaction score was rated highest by customers who have used Hapag-Lloyd's products/services for 1 to 2 Years, and rated lowest by customers who have used Hapag-Lloyd's products/services for Over 10 Years.
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Ranked Hapag-Lloyd Customer Satisfaction the Highest
Ranked Hapag-Lloyd Customer Satisfaction the Lowest
Hapag-Lloyd Customer Satisfaction Score by Gender
Female customers rated Hapag-Lloyd's Customer Satisfaction score 10 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hapag-Lloyd.
90 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Hapag-Lloyd Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hapag-Lloyd's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hapag-Lloyd.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Hapag-Lloyd's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hapag-Lloyd.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
Hapag-Lloyd Customer Satisfaction Score by Age
Hapag-Lloyd's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hapag-Lloyd.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 56-60 | 67% |
Hapag-Lloyd Customer Satisfaction Score by Usage
Hapag-Lloyd's Customer Satisfaction score was rated the highest by customers who have used Hapag-Lloyd's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Hapag-Lloyd Customer Satisfaction Score by Industry
Hapag-Lloyd's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
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}Hapag-Lloyd Customer Service
3.5/5
Hapag-Lloyd has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hapag-Lloyd's overall Customer Service score rated by its users and customers.
About Hapag-Lloyd's Customer Service
Address
Ballindamm 25, Hamburg, 20095
Website
www.hapag-lloyd.com
Phone Number
7
Quick Insights into Hapag-Lloyd Customer Service
Hapag-Lloyd's Customer Service score was rated highest by customers who have used Hapag-Lloyd's products/services for Less than 1 Year, and rated lowest by customers who have used Hapag-Lloyd's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Hapag-Lloyd's Customer Service score.
Ranked Hapag-Lloyd Customer Service the Highest
Ranked Hapag-Lloyd Customer Service the Lowest
Hapag-Lloyd Customer Service Score by Gender
Female customers rated Hapag-Lloyd's Customer Service score 1 stars higher than Male customers.
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Male
3.1/5
Female
4.1/5
Hapag-Lloyd Customer Service Score by Ethnicity
Hapag-Lloyd's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hapag-Lloyd.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3.7 | Other | 3.7 |
Hapag-Lloyd Customer Service Score by Age
Hapag-Lloyd's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hapag-Lloyd.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.3 | 31-35 | 4.3 |
36-40 3.7 | 36-40 | 3.7 |
56-60 2.6 | 56-60 | 2.6 |
Hapag-Lloyd Customer Service Score by Usage
Hapag-Lloyd's Customer Service score was rated the highest by customers who have used Hapag-Lloyd's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Hapag-Lloyd Customer Service Score by Industry
Hapag-Lloyd's Customer Service score was rated 4.1 stars by Tech industry customers.
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Hapag-Lloyd as an Employer
Consumer vs. Employees
Hapag-Lloyd scored a 16 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of Hapag-Lloyd would recommend the brand to a friend. ENPS measures how likely Hapag-Lloyd employees would recommend working at Hapag-Lloyd to a friend.
Net Promoter Score
16
NPS Score
| 46% | Promoters |
|---|---|
| 24% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 56% | Promoters |
|---|---|
| 20% | Passive |
| 24% | Detractors |
