-100
NPS
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Brand Page
Hapara
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About Hapara's Brand
Hapara, Inc., a K12 software company, creates and supports instructional management tools for educators and learners.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Hapara NPS
Hapara's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Hapara's customers would recommend using the product based on a scale of -100 to 100.
Hapara Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Hapara NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2025 -100 | Sep 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hapara Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hapara users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hapara Product Quality
1.5/5
Hapara has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hapara's overall Product Quality score rated by its users and customers.
Hapara Product Information
Hapara’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://hapara.com
- Company Size
- 51-200 Employees
Industry
Education
Hapara Pricing
Hapara ROI & Value For Money
1.5/5
Hapara has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hapara's overall ROI score rated by its users and customers.
Hapara Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hapara Customer Service
1.5/5
Hapara has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hapara's overall Customer Service score rated by its users and customers.
About Hapara's Customer Service
Address
445 N. Wells Street, #303, Chicago, IL 60654
Website
https://hapara.com
Phone Number
650-847-1371
