-100
NPS
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Happiest Baby
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About Happiest Baby's Brand
Happiest Baby, Inc. is a mission-driven company dedicated to developing science-based products and services to improve the health of children and parents.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2/5
Customer Service
Happiest Baby NPS
Happiest Baby's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Happiest Baby's customers would recommend using the product based on a scale of -100 to 100.
Happiest Baby Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Happiest Baby NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Happiest Baby Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Happiest Baby users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Happiest Baby Product Quality
2.5/5
Happiest Baby has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Happiest Baby's overall Product Quality score rated by its users and customers.
Happiest Baby Product Information
Happiest Baby’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://happiestbaby.com
- Company Size
- 11-50 Employees
Industry
Consumer Electronics
Happiest Baby Pricing
Happiest Baby ROI & Value For Money
2.5/5
Happiest Baby has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Happiest Baby's overall ROI score rated by its users and customers.
Happiest Baby Customer Service
2/5
Happiest Baby has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Happiest Baby's overall Customer Service score rated by its users and customers.
About Happiest Baby's Customer Service
Address
3115 S. La Cienega Blvd, Los Angeles, CA 90016
Website
https://happiestbaby.com
Phone Number
13104764440
Happiest Baby as an Employer
3.5/5
Happiest Baby has a 3.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Happiest Baby scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Happiest Baby would recommend the brand to a friend. ENPS measures how likely Happiest Baby employees would recommend working at Happiest Baby to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
