-90
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Happy Cog
Marketing or Exec? Claim Your Free Account
About Happy Cog's Brand
We design and build websites, apps, and digital experiences for nice people with interesting problems.
Brand at a Glance
33%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.6/5
Customer Service
Happy Cog NPS
Happy Cog's Net Promoter Score (NPS) is a -90 with 0% Promoters, 10% Passives, and 90% Detractors. Net Promoter Score tracks whether Happy Cog's customers would recommend using the product based on a scale of -100 to 100.
Happy Cog Overall NPS
| 0% | Promoters |
|---|---|
| 10% | Passives |
| 90% | Detractors |
Happy Cog NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Aug 2022 -80 | Aug 2022 | -80 |
Dec 2022 -83 | Dec 2022 | -83 |
Jan 2023 -85 | Jan 2023 | -85 |
Mar 2024 -87 | Mar 2024 | -87 |
Jul 2024 -88 | Jul 2024 | -88 |
Apr 2025 -90 | Apr 2025 | -90 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Happy Cog Customer Loyalty
33%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
33% of Happy Cog users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Happy Cog Product Quality
2.5/5
Happy Cog has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Happy Cog's overall Product Quality score rated by its users and customers.
Happy Cog Product Information
Happy Cog’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://happycog.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Happy Cog Pricing
Happy Cog ROI & Value For Money
2.4/5
Happy Cog has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Happy Cog's overall ROI score rated by its users and customers.
Happy Cog Customer Satisfaction (CSAT)
Happy Cog Customer Satisfaction (CSAT) Score
11 / 100
Happy Cog has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Happy Cog Customer Service
2.6/5
Happy Cog has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Happy Cog's overall Customer Service score rated by its users and customers.
About Happy Cog's Customer Service
Address
99 Madison Ave, 10th Floor, New York City, NY 10016
Website
http://happycog.com
Happy Cog's Social Links
Happy Cog as an Employer
2.3/5
Happy Cog has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Happy Cog scored a -90 for Net Promoter Score and a -85 for Employee Net Promoter Score. NPS gauges how likely a customer of Happy Cog would recommend the brand to a friend. ENPS measures how likely Happy Cog employees would recommend working at Happy Cog to a friend.
Net Promoter Score
-90
NPS Score
| 0% | Promoters |
|---|---|
| 10% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
-85
eNPS Score
| 6% | Promoters |
|---|---|
| 3% | Passive |
| 91% | Detractors |
