61
NPS
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Hard Rock International
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About Hard Rock International's Brand
Brand at a Glance
59%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Hard Rock International NPS
Hard Rock International's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Hard Rock International's customers would recommend using the product based on a scale of -100 to 100.
Hard Rock International Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Hard Rock International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 75 | Oct 2022 | 75 |
Feb 2023 80 | Feb 2023 | 80 |
Mar 2023 49 | Mar 2023 | 49 |
Jun 2023 57 | Jun 2023 | 57 |
Oct 2025 63 | Oct 2025 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hard Rock International Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Hard Rock International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hard Rock International Product Quality
3.7/5
Hard Rock International has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Hard Rock International's overall Product Quality score rated by its users and customers.
Hard Rock International Product Information
Hard Rock International’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.hardrock.com/
- Company Size
- 10,000+ Employees
Hard Rock International Pricing
Hard Rock International ROI & Value For Money
3.8/5
Hard Rock International has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Hard Rock International Customer Satisfaction (CSAT)
Hard Rock International Customer Satisfaction (CSAT) Score
100 / 100
Hard Rock International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hard Rock International Customer Service
3.9/5
Hard Rock International has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Hard Rock International's Customer Service
Website
http://www.hardrock.com/
Hard Rock International as an Employer
Consumer vs. Employees
Hard Rock International scored a 61 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Hard Rock International would recommend the brand to a friend. ENPS measures how likely Hard Rock International employees would recommend working at Hard Rock International to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
