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NPS
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Hargreaves Lansdown
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About Hargreaves Lansdown's Brand
Provider of asset management services. The company offers investment products, investment services, financial planning and advice to private investors and advisory services to companies in respect of group pension schemes.
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Hargreaves Lansdown NPS
Hargreaves Lansdown's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Hargreaves Lansdown's customers would recommend using the product based on a scale of -100 to 100.
Hargreaves Lansdown Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Hargreaves Lansdown NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 100 | Dec 2024 | 100 |
Apr 2025 0 | Apr 2025 | 0 |
Sep 2025 0 | Sep 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hargreaves Lansdown Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Hargreaves Lansdown users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hargreaves Lansdown Product Quality
4/5
Hargreaves Lansdown has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hargreaves Lansdown's overall Product Quality score rated by its users and customers.
Hargreaves Lansdown Product Information
Hargreaves Lansdown’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.h-l.co.uk
- Company Size
- 501-1,000 Employees
Hargreaves Lansdown Pricing
Hargreaves Lansdown ROI & Value For Money
3.3/5
Hargreaves Lansdown has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Hargreaves Lansdown Customer Satisfaction (CSAT)
Hargreaves Lansdown Customer Satisfaction (CSAT) Score
100 / 100
Hargreaves Lansdown has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hargreaves Lansdown Customer Service
3.6/5
Hargreaves Lansdown has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Hargreaves Lansdown's Customer Service
Address
1 College Square South, Bristol, BS1 5HL Bahamas
Website
www.h-l.co.uk
Hargreaves Lansdown as an Employer
2.6/5
Hargreaves Lansdown has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Hargreaves Lansdown
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hargreaves Lansdown scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Hargreaves Lansdown would recommend the brand to a friend. ENPS measures how likely Hargreaves Lansdown employees would recommend working at Hargreaves Lansdown to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
