-86
NPS
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HARLAND CLARKE CORPORATION
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About HARLAND CLARKE CORPORATION's Brand
Brand at a Glance
58%
Customer Loyalty
1.9/5
Product Quality
1.8/5
Pricing
2.2/5
Customer Service
HARLAND CLARKE CORPORATION NPS
HARLAND CLARKE CORPORATION's Net Promoter Score (NPS) is a -86 with 0% Promoters, 14% Passives, and 86% Detractors. Net Promoter Score tracks whether HARLAND CLARKE CORPORATION's customers would recommend using the product based on a scale of -100 to 100.
HARLAND CLARKE CORPORATION Overall NPS
| 0% | Promoters |
|---|---|
| 14% | Passives |
| 86% | Detractors |
HARLAND CLARKE CORPORATION NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
Mar 2025 -100 | Mar 2025 | -100 |
May 2025 -92 | May 2025 | -92 |
Jul 2025 -85 | Jul 2025 | -85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HARLAND CLARKE CORPORATION NPS by Ethnicity
HARLAND CLARKE CORPORATION's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
HARLAND CLARKE CORPORATION Customer Reviews
Out of the 2 HARLAND CLARKE CORPORATION customer reviews 0 were positive and 2 were constructive. HARLAND CLARKE CORPORATION customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
HARLAND CLARKE CORPORATION Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of HARLAND CLARKE CORPORATION users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HARLAND CLARKE CORPORATION Customer Loyalty Score by Ethnicity
HARLAND CLARKE CORPORATION's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
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64
out of 100
Caucasian
HARLAND CLARKE CORPORATION Product Quality
1.9/5
HARLAND CLARKE CORPORATION has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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HARLAND CLARKE CORPORATION Product Information
HARLAND CLARKE CORPORATION’s product quality score is a 1.9 out of 5 as rated by its users and customers.
Industry
Tech
Quick Insights into HARLAND CLARKE CORPORATION Product Quality
HARLAND CLARKE CORPORATION's Product Quality score was rated highest by Caucasian customers.
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Ranked HARLAND CLARKE CORPORATION Product Quality the Highest
HARLAND CLARKE CORPORATION Product Quality Score by Ethnicity
HARLAND CLARKE CORPORATION's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HARLAND CLARKE CORPORATION.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
HARLAND CLARKE CORPORATION Pricing
HARLAND CLARKE CORPORATION ROI & Value For Money
1.8/5
HARLAND CLARKE CORPORATION has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Quick Insights into HARLAND CLARKE CORPORATION ROI
HARLAND CLARKE CORPORATION's ROI score was rated highest by Caucasian customers.
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Ranked HARLAND CLARKE CORPORATION ROI the Highest
HARLAND CLARKE CORPORATION ROI Score by Ethnicity
HARLAND CLARKE CORPORATION's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HARLAND CLARKE CORPORATION.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
HARLAND CLARKE CORPORATION Customer Satisfaction (CSAT)
HARLAND CLARKE CORPORATION Customer Satisfaction (CSAT) Score
23 / 100
HARLAND CLARKE CORPORATION has an overall Customer Satisfaction score of 23 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
31%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HARLAND CLARKE CORPORATION Customer Satisfaction
HARLAND CLARKE CORPORATION's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked HARLAND CLARKE CORPORATION Customer Satisfaction the Highest
HARLAND CLARKE CORPORATION Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HARLAND CLARKE CORPORATION's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
HARLAND CLARKE CORPORATION Customer Service
2.2/5
HARLAND CLARKE CORPORATION has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About HARLAND CLARKE CORPORATION's Customer Service
Address
San Antonio, TX 78256
Website
https://www.harlandclarke.com/
Quick Insights into HARLAND CLARKE CORPORATION Customer Service
HARLAND CLARKE CORPORATION's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked HARLAND CLARKE CORPORATION's Customer Service score.
Ranked HARLAND CLARKE CORPORATION Customer Service the Highest
HARLAND CLARKE CORPORATION Customer Service Score by Ethnicity
HARLAND CLARKE CORPORATION's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HARLAND CLARKE CORPORATION.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
HARLAND CLARKE CORPORATION as an Employer
2.5/5
HARLAND CLARKE CORPORATION has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of HARLAND CLARKE CORPORATION
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
HARLAND CLARKE CORPORATION scored a -86 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of HARLAND CLARKE CORPORATION would recommend the brand to a friend. ENPS measures how likely HARLAND CLARKE CORPORATION employees would recommend working at HARLAND CLARKE CORPORATION to a friend.
Net Promoter Score
-86
NPS Score
| 0% | Promoters |
|---|---|
| 14% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
