0
NPS
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Harland Clarke Holdings
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About Harland Clarke Holdings' Brand
Harland Clarke is a leading provider of best-in-class integrated payment solutions, marketing services, security services, and retail
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Harland Clarke Holdings NPS
Harland Clarke Holdings's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Harland Clarke Holdings's customers would recommend using the product based on a scale of -100 to 100.
Harland Clarke Holdings Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Harland Clarke Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harland Clarke Holdings Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Harland Clarke Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Harland Clarke Holdings Product Quality
3.7/5
Harland Clarke Holdings has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Harland Clarke Holdings' overall Product Quality score rated by its users and customers.
Harland Clarke Holdings Product Information
Harland Clarke Holdings’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://harlandclarke.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Analytics
FinTech
Harland Clarke Holdings Pricing
Harland Clarke Holdings ROI & Value For Money
3.7/5
Harland Clarke Holdings has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Harland Clarke Holdings Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Harland Clarke Holdings Customer Service
3.5/5
Harland Clarke Holdings has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Harland Clarke Holdings' overall Customer Service score rated by its users and customers.
About Harland Clarke Holdings's Customer Service
Address
San Antonio, TX
Website
http://harlandclarke.com
Phone Number
210-697-8888
Harland Clarke Holdings as an Employer
Consumer vs. Employees
Harland Clarke Holdings scored a 0 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Harland Clarke Holdings would recommend the brand to a friend. ENPS measures how likely Harland Clarke Holdings employees would recommend working at Harland Clarke Holdings to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
