-10
NPS
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Harmonic Inc.
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About Harmonic Inc. Brand
Brand at a Glance
66%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Harmonic Inc. NPS
Harmonic Inc.'s Net Promoter Score (NPS) is a -10 with 38% Promoters, 14% Passives, and 48% Detractors. Net Promoter Score tracks whether Harmonic Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Harmonic Inc. Overall NPS
| 38% | Promoters |
|---|---|
| 14% | Passives |
| 48% | Detractors |
Harmonic Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 13 | Nov 2022 | 13 |
Jan 2023 22 | Jan 2023 | 22 |
Feb 2023 30 | Feb 2023 | 30 |
Apr 2023 18 | Apr 2023 | 18 |
May 2023 17 | May 2023 | 17 |
Sep 2023 22 | Sep 2023 | 22 |
Jan 2024 29 | Jan 2024 | 29 |
Apr 2024 19 | Apr 2024 | 19 |
Jun 2024 12 | Jun 2024 | 12 |
Jul 2024 0 | Jul 2024 | 0 |
Jul 2025 -5 | Jul 2025 | -5 |
Jan 2026 -9 | Jan 2026 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harmonic Inc. NPS by Gender
Harmonic Inc.'s NPS was rated -50 by Male customers on Comparably.
Male
-50
Harmonic Inc.'s NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Harmonic Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Harmonic Inc. Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Harmonic Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Harmonic Inc. Customer Loyalty Score by Gender
Harmonic Inc.'s Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Harmonic Inc. Product Quality
3.9/5
Harmonic Inc. has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Harmonic Inc. Product Information
Harmonic Inc.’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.harmonicinc.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Harmonic Inc. Product Quality
Harmonic Inc.'s Product Quality score was rated highest by Male customers.
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Ranked Harmonic Inc. Product Quality the Highest
Harmonic Inc. Product Quality Score by Gender
Harmonic Inc.'s Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Harmonic Inc. Pricing
Harmonic Inc. ROI & Value For Money
3.8/5
Harmonic Inc. has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Harmonic Inc. ROI
Harmonic Inc.'s ROI score was rated highest by Male customers.
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Ranked Harmonic Inc. ROI the Highest
Harmonic Inc. ROI Score by Gender
Harmonic Inc.'s ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Harmonic Inc. Customer Satisfaction (CSAT)
Harmonic Inc. Customer Satisfaction (CSAT) Score
69 / 100
Harmonic Inc. has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Harmonic Inc. Customer Satisfaction
Harmonic Inc.'s Customer Satisfaction score was rated highest by Male customers.
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Ranked Harmonic Inc. Customer Satisfaction the Highest
Harmonic Inc. Customer Satisfaction Score by Gender
Harmonic Inc.'s Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Harmonic Inc. Customer Service
3.9/5
Harmonic Inc. has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Harmonic Inc.'s Customer Service
Address
4300 North First Street, 95134
Website
http://www.harmonicinc.com/
Phone Number
1-800-788-1330
Harmonic Inc.'s Social Links
Quick Insights into Harmonic Inc. Customer Service
Harmonic Inc.'s Customer Service score was rated highest by Male customers.
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Ranked Harmonic Inc. Customer Service the Highest
Harmonic Inc. Customer Service Score by Gender
Harmonic Inc.'s Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Harmonic Inc..
Male
3.6/5
Female
N/A
Harmonic Inc. as an Employer
2.5/5
Harmonic Inc. has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Harmonic Inc. scored a -10 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Harmonic Inc. would recommend the brand to a friend. ENPS measures how likely Harmonic Inc. employees would recommend working at Harmonic Inc. to a friend.
Net Promoter Score
-10
NPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 26% | Promoters |
|---|---|
| 21% | Passive |
| 53% | Detractors |
