49
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Harness
Marketing or Exec? Claim Your Free Account
About Harness' Brand
Brand at a Glance
49%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Harness NPS
Harness's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Harness's customers would recommend using the product based on a scale of -100 to 100.
Harness Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Harness NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 40 | Sep 2022 | 40 |
May 2023 49 | May 2023 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harness Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Harness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Harness Product Quality
3.2/5
Harness has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Harness' overall Product Quality score rated by its users and customers.
Harness Product Information
Harness’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.harness.io
- Company Size
- 201-500 Employees
Harness Pricing
Harness ROI & Value For Money
3.4/5
Harness has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Harness' overall ROI score rated by its users and customers.
Harness Customer Satisfaction (CSAT)
Harness Customer Satisfaction (CSAT) Score
17 / 100
Harness has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Harness Customer Service
3.6/5
Harness has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Harness' overall Customer Service score rated by its users and customers.
About Harness's Customer Service
Website
http://www.harness.io
Harness as an Employer
Consumer vs. Employees
Harness scored a 49 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Harness would recommend the brand to a friend. ENPS measures how likely Harness employees would recommend working at Harness to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
