59
NPS
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Harper's Bazaar
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About Harper's Bazaar's Brand
Harper's Bazaar is the fashion resource for women who are the first to buy the best, from casual to couture.
Brand at a Glance
63%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Harper's Bazaar NPS
Harper's Bazaar's Net Promoter Score (NPS) is a 59 with 67% Promoters, 25% Passives, and 8% Detractors. Net Promoter Score tracks whether Harper's Bazaar's customers would recommend using the product based on a scale of -100 to 100.
Harper's Bazaar Overall NPS
| 67% | Promoters |
|---|---|
| 25% | Passives |
| 8% | Detractors |
Harper's Bazaar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 66 | Mar 2022 | 66 |
May 2022 75 | May 2022 | 75 |
Jul 2022 40 | Jul 2022 | 40 |
Aug 2022 34 | Aug 2022 | 34 |
Oct 2022 43 | Oct 2022 | 43 |
Nov 2022 50 | Nov 2022 | 50 |
Jan 2023 60 | Jan 2023 | 60 |
Jul 2023 63 | Jul 2023 | 63 |
Feb 2024 58 | Feb 2024 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harper's Bazaar NPS by Gender
Harper's Bazaar's NPS was rated 67 by Female customers on Comparably.
Female
67
Harper's Bazaar's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Harper's Bazaar's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Harper's Bazaar Customer Reviews
Out of the 2 Harper's Bazaar customer reviews 2 were positive and 0 were constructive. Harper's Bazaar customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Harper's Bazaar Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Harper's Bazaar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Harper's Bazaar Customer Loyalty Score by Gender
Harper's Bazaar's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Harper's Bazaar.
Female
70%
Yes
Male
N/A
Yes
Harper's Bazaar Product Quality
3.8/5
Harper's Bazaar has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Harper's Bazaar Product Information
Harper's Bazaar’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.harpersbazaar.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into Harper's Bazaar Product Quality
Harper's Bazaar's Product Quality score was rated highest by Female customers.
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Ranked Harper's Bazaar Product Quality the Highest
Harper's Bazaar Product Quality Score by Gender
Harper's Bazaar's Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Harper's Bazaar.
Female
4.6/5
Male
N/A
Harper's Bazaar Pricing
Harper's Bazaar ROI & Value For Money
3.8/5
Harper's Bazaar has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Harper's Bazaar ROI
Harper's Bazaar's ROI score was rated highest by Female customers.
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Ranked Harper's Bazaar ROI the Highest
Harper's Bazaar ROI Score by Gender
Harper's Bazaar's ROI score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Harper's Bazaar Customer Satisfaction (CSAT)
Harper's Bazaar Customer Satisfaction (CSAT) Score
73 / 100
Harper's Bazaar has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
27%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Harper's Bazaar Customer Satisfaction
Harper's Bazaar's Customer Satisfaction score was rated highest by Female customers.
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Ranked Harper's Bazaar Customer Satisfaction the Highest
Harper's Bazaar Customer Satisfaction Score by Gender
Harper's Bazaar's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Harper's Bazaar.
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Harper's Bazaar Customer Service
4/5
Harper's Bazaar has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Harper's Bazaar's Customer Service
Address
New York City, NY
Website
http://www.harpersbazaar.com
Phone Number
(212) 903-5000
Quick Insights into Harper's Bazaar Customer Service
Harper's Bazaar's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Harper's Bazaar's Customer Service score.
Ranked Harper's Bazaar Customer Service the Highest
Harper's Bazaar Customer Service Score by Gender
Harper's Bazaar's Customer Service score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Harper's Bazaar.
Female
4.3/5
Male
N/A
Harper's Bazaar as an Employer
Consumer vs. Employees
Harper's Bazaar scored a 59 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Harper's Bazaar would recommend the brand to a friend. ENPS measures how likely Harper's Bazaar employees would recommend working at Harper's Bazaar to a friend.
Net Promoter Score
59
NPS Score
| 67% | Promoters |
|---|---|
| 25% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
