-20
NPS
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Harris Computer
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About Harris Computer's Brand
We develop software solutions for customers in utility, public sector and schools group, and healthcare group businesses in North America and growing globally.
Brand at a Glance
67%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
Harris Computer NPS
Harris Computer's Net Promoter Score (NPS) is a -20 with 31% Promoters, 18% Passives, and 51% Detractors. Net Promoter Score tracks whether Harris Computer's customers would recommend using the product based on a scale of -100 to 100.
Harris Computer Overall NPS
| 31% | Promoters |
|---|---|
| 18% | Passives |
| 51% | Detractors |
Harris Computer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -19 | Jul 2023 | -19 |
Aug 2023 -15 | Aug 2023 | -15 |
Nov 2023 -14 | Nov 2023 | -14 |
Jan 2024 -11 | Jan 2024 | -11 |
Mar 2024 -13 | Mar 2024 | -13 |
Jun 2024 -18 | Jun 2024 | -18 |
Sep 2024 -18 | Sep 2024 | -18 |
Oct 2024 -14 | Oct 2024 | -14 |
Nov 2024 -17 | Nov 2024 | -17 |
Jan 2025 -19 | Jan 2025 | -19 |
Mar 2025 -19 | Mar 2025 | -19 |
Dec 2025 -20 | Dec 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harris Computer NPS by Gender
Female customers rated Harris Computer's NPS 83 points higher than Male customers.
Male
-83
Harris Computer's NPS was rated -83 by Male customers on Comparably.
0%
Promoters
17%
Passives
83%
Detractors
Female
0
Harris Computer's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Harris Computer NPS by Ethnicity
Harris Computer's NPS was rated -86 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -86 | Caucasian | -86 |
Harris Computer NPS by Age
Harris Computer's NPS was rated -67 points by customers ages 41-45 and customers ages 56-60 on Comparably.
Harris Computer NPS by Usage
Harris Computer's NPS was rated the highest by customers who have used Harris Computer's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years 0 | Over 10 Years | 0 |
Harris Computer Customer Reviews
Out of the 3 Harris Computer customer reviews 1 was positive and 2 were constructive. Harris Computer customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Harris Computer Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Harris Computer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Harris Computer Customer Loyalty Score by Gender
Female customers rated Harris Computer's Customer Loyalty score 30% higher than Male customers.
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Male
40%
Yes
Female
70%
Yes
Harris Computer Customer Loyalty Score by Ethnicity
Harris Computer's Customer Loyalty score was rated 49% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Harris Computer.
49
out of 100
Caucasian
Harris Computer Customer Loyalty Score by Age
Harris Computer's Customer Loyalty score was rated 70% by customers ages 41-45 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Harris Computer.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
56-60 70% | 56-60 | 70% |
Harris Computer Customer Loyalty Score by Usage
Harris Computer's Customer Loyalty score was rated the highest by customers who have used Harris Computer's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Harris Computer Customer Loyalty Score by Industry
Harris Computer's Customer Loyalty score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Harris Computer Product Quality
2.8/5
Harris Computer has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Harris Computer Product Information
Harris Computer’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Harris Computer's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Harris Computer the lowest at 2.3.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Harris Computer Product Quality
Harris Computer's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Harris Computer Product Quality the Highest
Ranked Harris Computer Product Quality the Lowest
Harris Computer Product Quality Score by Gender
Female customers rated Harris Computer's Product Quality score 2.4 stars higher than Male customers.
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Male
1.5/5
Female
3.9/5
Harris Computer Product Quality Score by Ethnicity
Harris Computer's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Harris Computer.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Harris Computer Product Quality Score by Age
Harris Computer's Product Quality score was rated 2 stars by customers ages 41-45 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Harris Computer.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
56-60 2 | 56-60 | 2 |
Harris Computer Product Quality Score by Usage
Harris Computer's Product Quality score was rated the highest by customers who have used Harris Computer's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Harris Computer Product Quality Score by Industry
Harris Computer's Product Quality score was rated the highest by Government and Public Policy industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Harris Computer Pricing
Harris Computer ROI & Value For Money
2.9/5
Harris Computer has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Harris Computer Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Harris Computer.
Quick Insights into Harris Computer ROI
Harris Computer's ROI score was rated highest by Female customers, and rated lowest by customers who have used Harris Computer's products/services for 2 to 5 Years.
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Ranked Harris Computer ROI the Highest
Ranked Harris Computer ROI the Lowest
Harris Computer ROI Score by Gender
Female customers rated Harris Computer's ROI score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Harris Computer.
Male
1.7/5
Female
3.2/5
Harris Computer ROI Score by Ethnicity
Harris Computer's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Harris Computer.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Harris Computer ROI Score by Age
Harris Computer's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Harris Computer.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.6 | 41-45 | 1.6 |
56-60 2.8 | 56-60 | 2.8 |
Harris Computer ROI Score by Usage
Harris Computer's ROI score was rated the highest by customers who have used Harris Computer's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Harris Computer ROI Score by Industry
Harris Computer's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Harris Computer Customer Satisfaction (CSAT)
Harris Computer Customer Satisfaction (CSAT) Score
47 / 100
Harris Computer has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
25%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
6%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Harris Computer Customer Satisfaction
Harris Computer's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Harris Computer's Customer Satisfaction.
Ranked Harris Computer Customer Satisfaction the Highest
Ranked Harris Computer Customer Satisfaction the Lowest
Harris Computer Customer Satisfaction Score by Gender
Female customers rated Harris Computer's Customer Satisfaction score 63 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Harris Computer.
20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
83 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Harris Computer Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Harris Computer's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Harris Computer.
17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
50%
Harris Computer Customer Satisfaction Score by Age
Harris Computer's Customer Satisfaction score was rated 33 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Harris Computer.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 33% |
Harris Computer Customer Satisfaction Score by Usage
Harris Computer's Customer Satisfaction score was rated the highest by customers who have used Harris Computer's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Harris Computer Customer Satisfaction Score by Industry
Harris Computer's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Harris Computer Customer Service
3.2/5
Harris Computer has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Harris Computer's Customer Service
Address
2429 Military Rd, Niagara Falls, NY 14304
Website
http://www.harriscomputer.com/
Phone Number
1-888-847-7747
Harris Computer's Social Links
Quick Insights into Harris Computer Customer Service
Harris Computer's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used Harris Computer's products/services for 2 to 5 Years.
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Ranked Harris Computer Customer Service the Highest
Ranked Harris Computer Customer Service the Lowest
Harris Computer Customer Service Score by Gender
Female customers rated Harris Computer's Customer Service score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Harris Computer.
Male
2.3/5
Female
3.6/5
Harris Computer Customer Service Score by Ethnicity
Harris Computer's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Harris Computer.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Harris Computer Customer Service Score by Age
Harris Computer's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Harris Computer.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.6 | 41-45 | 3.6 |
56-60 2.5 | 56-60 | 2.5 |
Harris Computer Customer Service Score by Usage
Harris Computer's Customer Service score was rated the highest by customers who have used Harris Computer's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Harris Computer Customer Service Score by Industry
Harris Computer's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Harris Computer as an Employer
2.3/5
Harris Computer has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Harris Computer scored a -20 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Harris Computer would recommend the brand to a friend. ENPS measures how likely Harris Computer employees would recommend working at Harris Computer to a friend.
Net Promoter Score
-20
NPS Score
| 31% | Promoters |
|---|---|
| 18% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
