0
NPS
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Harris Scarfe Australia
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About Harris Scarfe Australia's Brand
Owner and operator of department stores. The company offers national brands and exclusive private labels across the home furnishings, kitchen, electrical, sporting and men's & women's fashion departments. The company operates over 57 retail stores throughout Australia.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Harris Scarfe Australia NPS
Harris Scarfe Australia's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Harris Scarfe Australia's customers would recommend using the product based on a scale of -100 to 100.
Harris Scarfe Australia Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Harris Scarfe Australia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harris Scarfe Australia Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Harris Scarfe Australia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Harris Scarfe Australia Product Quality
2.5/5
Harris Scarfe Australia has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Harris Scarfe Australia Product Information
Harris Scarfe Australia’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.harrisscarfe.com.au
- Company Size
- 501-1,000 Employees
Harris Scarfe Australia Pricing
Harris Scarfe Australia ROI & Value For Money
3.5/5
Harris Scarfe Australia has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Harris Scarfe Australia Customer Service
3.5/5
Harris Scarfe Australia has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Harris Scarfe Australia's overall Customer Service score rated by its users and customers.
About Harris Scarfe Australia's Customer Service
Address
576 Swan Street, Richmond, 3121
Website
www.harrisscarfe.com.au
