-15
NPS
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Brand Page
Harvest
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About Harvest's Brand
Time tracking for those who value insight.
Brand at a Glance
64%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Harvest NPS
Harvest's Net Promoter Score (NPS) is a -15 with 30% Promoters, 25% Passives, and 45% Detractors. Net Promoter Score tracks whether Harvest's customers would recommend using the product based on a scale of -100 to 100.
Harvest Overall NPS
| 30% | Promoters |
|---|---|
| 25% | Passives |
| 45% | Detractors |
Harvest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 9 | Aug 2020 | 9 |
Apr 2021 8 | Apr 2021 | 8 |
Nov 2021 3 | Nov 2021 | 3 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -4 | May 2022 | -4 |
Aug 2022 -3 | Aug 2022 | -3 |
Dec 2022 -8 | Dec 2022 | -8 |
Jan 2023 -7 | Jan 2023 | -7 |
Jun 2023 -10 | Jun 2023 | -10 |
Jul 2023 -10 | Jul 2023 | -10 |
Nov 2023 -12 | Nov 2023 | -12 |
Sep 2024 -15 | Sep 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harvest NPS by Usage
Harvest's NPS was rated the highest by customers who have used Harvest's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
Harvest Customer Reviews
Out of the 2 Harvest customer reviews 0 were positive and 2 were constructive. Harvest customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Harvest Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Harvest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Harvest Product Quality
3.5/5
Harvest has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Harvest Product Information
Harvest serves markets in the United States, Europe, Australia, Canada, United Kingdom, Germany, and Brazil. Harvest supports Web devices and offers products for small and medium sized businesses.
Harvest’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.getharvest.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Scheduling Software
Calendar Software
Resource Management Software
Quick Insights into Harvest Product Quality
Harvest's Product Quality score was rated highest by customers who have used Harvest's products/services for Less than 1 Year.
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Ranked Harvest Product Quality the Highest
Harvest Product Quality Score by Usage
Harvest's Product Quality score was rated 3.5 stars by customers who have used Harvest's products/services for Less than 1 Year.
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Harvest Pricing
Harvest ROI & Value For Money
3.1/5
Harvest has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Harvest Pricing Plans
Harvest has a pricing structure that accommodates small and medium businesses. Starting from $5/month, Harvest uses a subscription model.
Who Uses Harvest?
Small Businesses
Medium Businesses
Harvest Customer Satisfaction (CSAT)
Harvest Customer Satisfaction (CSAT) Score
75 / 100
Harvest has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Harvest Customer Service
3.3/5
Harvest has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Harvest's Customer Service
Address
16 W 22nd St, 8th Floor, New York City, NY 10010
Website
http://www.getharvest.com/
Harvest's Social Links
Consumer vs. Employees
Harvest scored a -15 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Harvest would recommend the brand to a friend. ENPS measures how likely Harvest employees would recommend working at Harvest to a friend.
Net Promoter Score
-15
NPS Score
| 30% | Promoters |
|---|---|
| 25% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
