34
NPS
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Harvey Nash Group
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About Harvey Nash Group's Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3/5
Pricing
4.5/5
Customer Service
Harvey Nash Group NPS
Harvey Nash Group's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Harvey Nash Group's customers would recommend using the product based on a scale of -100 to 100.
Harvey Nash Group Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Harvey Nash Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Apr 2024 33 | Apr 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harvey Nash Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Harvey Nash Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Harvey Nash Group Product Quality
5/5
Harvey Nash Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Harvey Nash Group's overall Product Quality score rated by its users and customers.
Harvey Nash Group Product Information
Harvey Nash Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.harveynash.com
- Company Size
- 501-1,000 Employees
Harvey Nash Group Pricing
Harvey Nash Group ROI & Value For Money
3/5
Harvey Nash Group has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Harvey Nash Group's overall ROI score rated by its users and customers.
Harvey Nash Group Customer Satisfaction (CSAT)
Harvey Nash Group Customer Satisfaction (CSAT) Score
100 / 100
Harvey Nash Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Harvey Nash Group Customer Service
4.5/5
Harvey Nash Group has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Harvey Nash Group's Customer Service
Website
https://www.harveynash.com
Harvey Nash Group as an Employer
3.3/5
Harvey Nash Group has a 3.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Harvey Nash Group scored a 34 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Harvey Nash Group would recommend the brand to a friend. ENPS measures how likely Harvey Nash Group employees would recommend working at Harvey Nash Group to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
