-28
NPS
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Harvey Norman
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About Harvey Norman's Brand
Harvey Norman is an Irish retailer of furniture, bedding, electrical, and computers.
Brand at a Glance
71%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Harvey Norman NPS
Harvey Norman's Net Promoter Score (NPS) is a -28 with 27% Promoters, 18% Passives, and 55% Detractors. Net Promoter Score tracks whether Harvey Norman's customers would recommend using the product based on a scale of -100 to 100.
Harvey Norman Overall NPS
| 27% | Promoters |
|---|---|
| 18% | Passives |
| 55% | Detractors |
Harvey Norman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -18 | Dec 2023 | -18 |
Mar 2024 -16 | Mar 2024 | -16 |
Apr 2024 -18 | Apr 2024 | -18 |
May 2024 -15 | May 2024 | -15 |
Jul 2024 -17 | Jul 2024 | -17 |
Aug 2024 -17 | Aug 2024 | -17 |
Sep 2024 -23 | Sep 2024 | -23 |
Oct 2024 -29 | Oct 2024 | -29 |
Feb 2025 -25 | Feb 2025 | -25 |
Mar 2025 -27 | Mar 2025 | -27 |
Aug 2025 -26 | Aug 2025 | -26 |
Nov 2025 -29 | Nov 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harvey Norman NPS by Gender
Female customers rated Harvey Norman's NPS 2 points higher than Male customers.
Male
-15
Harvey Norman's NPS was rated -15 by Male customers on Comparably.
28%
Promoters
29%
Passives
43%
Detractors
Female
-13
Harvey Norman's NPS was rated -13 by Female customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Harvey Norman NPS by Ethnicity
Harvey Norman's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Other 34 | Other | 34 |
Harvey Norman NPS by Age
Harvey Norman's NPS was rated 20 points by customers ages 18-25 on Comparably.
Harvey Norman NPS by Usage
Harvey Norman's NPS was rated the highest by customers who have used Harvey Norman's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Over 10 Years -25 | Over 10 Years | -25 |
Harvey Norman Customer Reviews
Out of the 5 Harvey Norman customer reviews 4 were positive and 1 was constructive. Harvey Norman customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Harvey Norman Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Harvey Norman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Harvey Norman Customer Loyalty Score by Gender
Female customers rated Harvey Norman's Customer Loyalty score 28% higher than Male customers.
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Male
61%
Yes
Female
89%
Yes
Harvey Norman Customer Loyalty Score by Ethnicity
Harvey Norman's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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85
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
100
out of 100
Other
Harvey Norman Customer Loyalty Score by Age
Harvey Norman's Customer Loyalty score was rated 64% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
Harvey Norman Customer Loyalty Score by Usage
Harvey Norman's Customer Loyalty score was rated the highest by customers who have used Harvey Norman's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Harvey Norman Customer Loyalty Score by Industry
Harvey Norman's Customer Loyalty score was rated 100% by Retail industry customers.
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Harvey Norman Product Quality
3.5/5
Harvey Norman has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Harvey Norman Product Information
Harvey Norman’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Harvey Norman's product the highest.
- Website
- https://www.harveynorman.ie/
- Company Size
- 501-1,000 Employees
Quick Insights into Harvey Norman Product Quality
Harvey Norman's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Harvey Norman Product Quality the Highest
Ranked Harvey Norman Product Quality the Lowest
Harvey Norman Product Quality Score by Gender
Male customers rated Harvey Norman's Product Quality score 0.3 stars higher than Female customers.
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Male
3.7/5
Female
3.4/5
Harvey Norman Product Quality Score by Ethnicity
Harvey Norman's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Harvey Norman.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.1 | Other | 4.1 |
Harvey Norman Product Quality Score by Age
Harvey Norman's Product Quality score was rated 4.1 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Harvey Norman Product Quality Score by Usage
Harvey Norman's Product Quality score was rated the highest by customers who have used Harvey Norman's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Harvey Norman Product Quality Score by Industry
Harvey Norman's Product Quality score was rated 1.8 stars by Retail industry customers.
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Harvey Norman Pricing
Harvey Norman ROI & Value For Money
3.1/5
Harvey Norman has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Harvey Norman Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry.
Quick Insights into Harvey Norman ROI
Harvey Norman's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Harvey Norman ROI the Highest
Ranked Harvey Norman ROI the Lowest
Harvey Norman ROI Score by Gender
Male customers rated Harvey Norman's ROI score 0.2 stars higher than Female customers.
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Male
3.4/5
Female
3.2/5
Harvey Norman ROI Score by Ethnicity
Harvey Norman's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Harvey Norman.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4 | Other | 4 |
Harvey Norman ROI Score by Age
Harvey Norman's ROI score was rated 3.6 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Harvey Norman ROI Score by Usage
Harvey Norman's ROI score was rated the highest by customers who have used Harvey Norman's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Harvey Norman ROI Score by Industry
Harvey Norman's ROI score was rated 1.8 stars by Retail industry customers.
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Harvey Norman Customer Satisfaction (CSAT)
Harvey Norman Customer Satisfaction (CSAT) Score
62 / 100
Harvey Norman has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
10%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Harvey Norman Customer Satisfaction
Harvey Norman's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Harvey Norman's products/services for 2 to 5 Years.
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Ranked Harvey Norman Customer Satisfaction the Highest
Ranked Harvey Norman Customer Satisfaction the Lowest
Harvey Norman Customer Satisfaction Score by Gender
Female customers rated Harvey Norman's Customer Satisfaction score 18 points higher than Male customers.
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58 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
76 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
Harvey Norman Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Harvey Norman's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Harvey Norman's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Harvey Norman's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Harvey Norman Customer Satisfaction Score by Age
Harvey Norman's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Harvey Norman.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Harvey Norman Customer Satisfaction Score by Usage
Harvey Norman's Customer Satisfaction score was rated the highest by customers who have used Harvey Norman's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Harvey Norman Customer Satisfaction Score by Industry
Harvey Norman's Customer Satisfaction score was rated 34 points by Retail industry customers.
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{
"title": "Harvey Norman Customer Satisfaction Score by Industry",
"text": "Harvey Norman's Customer Satisfaction score was rated 34 points by Retail industry customers.",
"bars": [
{
"label": "Retail",
"groupId": 559,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Harvey Norman's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 34
}
]
}Harvey Norman Customer Service
3.1/5
Harvey Norman has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Harvey Norman's Customer Service
Website
https://www.harveynorman.ie/
Quick Insights into Harvey Norman Customer Service
Harvey Norman's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Harvey Norman's products/services for 2 to 5 Years.
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Ranked Harvey Norman Customer Service the Highest
Ranked Harvey Norman Customer Service the Lowest
Harvey Norman Customer Service Score by Gender
Male customers rated Harvey Norman's Customer Service score 0.1 stars higher than Female customers.
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Male
3.3/5
Female
3.2/5
Harvey Norman Customer Service Score by Ethnicity
Harvey Norman's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Harvey Norman.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.5 | Other | 3.5 |
Harvey Norman Customer Service Score by Age
Harvey Norman's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Harvey Norman Customer Service Score by Usage
Harvey Norman's Customer Service score was rated the highest by customers who have used Harvey Norman's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Harvey Norman Customer Service Score by Industry
Harvey Norman's Customer Service score was rated 1.6 stars by Retail industry customers.
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Harvey Norman as an Employer
4.1/5
Harvey Norman has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Harvey Norman scored a -28 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Harvey Norman would recommend the brand to a friend. ENPS measures how likely Harvey Norman employees would recommend working at Harvey Norman to a friend.
Net Promoter Score
-28
NPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 53% | Promoters |
|---|---|
| 6% | Passive |
| 41% | Detractors |
