27
NPS
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Hatch
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About Hatch's Brand
Supplier of technical and strategic services to the mining, metallurgical, energy and infrastructure industries. The company provides technical and strategic services including consulting, information technology, engineering, process development and project and construction management.
Brand at a Glance
82%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
Hatch NPS
Hatch's Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether Hatch's customers would recommend using the product based on a scale of -100 to 100.
Hatch Overall NPS
| 55% | Promoters |
|---|---|
| 17% | Passives |
| 28% | Detractors |
Hatch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 25 | Dec 2022 | 25 |
Jan 2023 25 | Jan 2023 | 25 |
Feb 2023 40 | Feb 2023 | 40 |
Jul 2023 45 | Jul 2023 | 45 |
Jan 2024 49 | Jan 2024 | 49 |
Feb 2024 38 | Feb 2024 | 38 |
Apr 2024 43 | Apr 2024 | 43 |
Oct 2024 40 | Oct 2024 | 40 |
May 2025 43 | May 2025 | 43 |
Jun 2025 34 | Jun 2025 | 34 |
Oct 2025 27 | Oct 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hatch NPS by Gender
Hatch's NPS was rated 66 by Male customers on Comparably.
Male
66
Hatch's NPS was rated 66 by Male customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Female
N/A
Hatch's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hatch NPS by Ethnicity
Hatch's NPS was rated 34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 34 | African American/Black | 34 |
Hatch NPS by Usage
Hatch's NPS was rated 60 points by customers who have used Hatch's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 60 | 2 to 5 Years | 60 |
Hatch Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Hatch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hatch Customer Loyalty Score by Gender
Hatch's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hatch.
Male
100%
Yes
Female
N/A
Yes
Hatch Customer Loyalty Score by Ethnicity
Hatch's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hatch.
100
out of 100
African American/Black
Hatch Customer Loyalty Score by Usage
Hatch's Customer Loyalty score was rated 100% by customers who have used Hatch's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hatch Product Quality
3.8/5
Hatch has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Hatch Product Information
Hatch’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.hatch.ca
- Company Size
- 5,001-10,000 Employees
Quick Insights into Hatch Product Quality
Hatch's Product Quality score was rated highest by customers who have used Hatch's products/services for 2 to 5 Years.
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Ranked Hatch Product Quality the Highest
Hatch Product Quality Score by Gender
Hatch's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hatch.
Male
5/5
Female
N/A
Hatch Product Quality Score by Ethnicity
Hatch's Product Quality score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hatch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Hatch Product Quality Score by Usage
Hatch's Product Quality score was rated 5 stars by customers who have used Hatch's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Hatch Pricing
Hatch ROI & Value For Money
3.4/5
Hatch has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Hatch ROI
Hatch's ROI score was rated highest by Male customers.
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Ranked Hatch ROI the Highest
Hatch ROI Score by Gender
Hatch's ROI score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hatch.
Male
4.2/5
Female
N/A
Hatch ROI Score by Ethnicity
Hatch's ROI score was rated 4 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hatch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
Hatch ROI Score by Usage
Hatch's ROI score was rated 4.1 stars by customers who have used Hatch's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Hatch Customer Satisfaction (CSAT)
Hatch Customer Satisfaction (CSAT) Score
69 / 100
Hatch has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hatch Customer Satisfaction
Hatch's Customer Satisfaction score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Hatch's Customer Satisfaction.
Ranked Hatch Customer Satisfaction the Highest
Hatch Customer Satisfaction Score by Gender
Hatch's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hatch.
83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Hatch Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Hatch's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hatch.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Hatch Customer Satisfaction Score by Usage
Hatch's Customer Satisfaction score was rated 80 points by customers who have used Hatch's products/services for 2 to 5 Years.
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Hatch Customer Service
3.8/5
Hatch has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Hatch's Customer Service
Address
Sheridan Science & Technology Park, Mississauga, L5K 2R7
Website
www.hatch.ca
Quick Insights into Hatch Customer Service
Hatch's Customer Service score was rated highest by African American/Black customers.
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Ranked Hatch Customer Service the Highest
Hatch Customer Service Score by Gender
Hatch's Customer Service score was rated 4.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hatch.
Male
4.9/5
Female
N/A
Hatch Customer Service Score by Ethnicity
Hatch's Customer Service score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hatch.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Hatch Customer Service Score by Usage
Hatch's Customer Service score was rated 4.9 stars by customers who have used Hatch's products/services for 2 to 5 Years.
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Hatch as an Employer
3.2/5
Hatch has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Hatch scored a 27 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Hatch would recommend the brand to a friend. ENPS measures how likely Hatch employees would recommend working at Hatch to a friend.
Net Promoter Score
27
NPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 23% | Promoters |
|---|---|
| 27% | Passive |
| 50% | Detractors |
