-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hathway (India)
Marketing or Exec? Claim Your Free Account
About Hathway (India) Brand
Hathway Broadband is India's leading internet service provider
Brand at a Glance
68%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2.1/5
Customer Service
Hathway (India) NPS
Hathway (India)'s Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Hathway (India)'s customers would recommend using the product based on a scale of -100 to 100.
Hathway (India) Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Hathway (India) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
May 2023 -50 | May 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hathway (India) Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Hathway (India) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hathway (India) Product Quality
2.2/5
Hathway (India) has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hathway (India) overall Product Quality score rated by its users and customers.
Hathway (India) Product Information
Hathway (India)’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.hathway.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
AdTech
SaaS
Hathway (India) Pricing
Hathway (India) ROI & Value For Money
2/5
Hathway (India) has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hathway (India) overall ROI score rated by its users and customers.
Hathway (India) Customer Satisfaction (CSAT)
Hathway (India) Customer Satisfaction (CSAT) Score
25 / 100
Hathway (India) has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hathway (India) Customer Service
2.1/5
Hathway (India) has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Hathway (India) overall Customer Service score rated by its users and customers.
About Hathway (India)'s Customer Service
Website
http://www.hathway.com
Phone Number
(961) 960-0448
Hathway (India) as an Employer
3.2/5
Hathway (India) has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Hathway (India) scored a -50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Hathway (India) would recommend the brand to a friend. ENPS measures how likely Hathway (India) employees would recommend working at Hathway (India) to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
