40
NPS
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Hatsun Agro Product
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About Hatsun Agro Product's Brand
Manufacture and distributor of milk and milk based products. The company offers products such as skimmed milk, paneer, ghee, ice cream, butter, curd, yoghurt, cream and milk.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Hatsun Agro Product NPS
Hatsun Agro Product's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Hatsun Agro Product's customers would recommend using the product based on a scale of -100 to 100.
Hatsun Agro Product Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Hatsun Agro Product NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 33 | Nov 2022 | 33 |
Jan 2023 25 | Jan 2023 | 25 |
Mar 2023 40 | Mar 2023 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hatsun Agro Product Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Hatsun Agro Product users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hatsun Agro Product Product Quality
3.5/5
Hatsun Agro Product has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hatsun Agro Product's overall Product Quality score rated by its users and customers.
Hatsun Agro Product Product Information
Hatsun Agro Product’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.hap.in
- Company Size
- 1,001-5,000 Employees
Hatsun Agro Product Pricing
Hatsun Agro Product ROI & Value For Money
3.5/5
Hatsun Agro Product has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Hatsun Agro Product Customer Satisfaction (CSAT)
Hatsun Agro Product Customer Satisfaction (CSAT) Score
100 / 100
Hatsun Agro Product has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hatsun Agro Product Customer Service
3.7/5
Hatsun Agro Product has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Hatsun Agro Product's Customer Service
Address
, Chennai, 600097
Website
www.hap.in
Phone Number
7
Consumer vs. Employees
Hatsun Agro Product scored a 40 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Hatsun Agro Product would recommend the brand to a friend. ENPS measures how likely Hatsun Agro Product employees would recommend working at Hatsun Agro Product to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
