37
NPS
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Hatton National Bank Plc
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About Hatton National Bank Plc's Brand
Provider of banking services. The company provides commercial banking services in Sri Lanka.
Brand at a Glance
95%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Hatton National Bank Plc NPS
Hatton National Bank Plc's Net Promoter Score (NPS) is a 37 with 57% Promoters, 23% Passives, and 20% Detractors. Net Promoter Score tracks whether Hatton National Bank Plc's customers would recommend using the product based on a scale of -100 to 100.
Hatton National Bank Plc Overall NPS
| 57% | Promoters |
|---|---|
| 23% | Passives |
| 20% | Detractors |
Hatton National Bank Plc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 48 | Dec 2023 | 48 |
Jan 2024 43 | Jan 2024 | 43 |
Mar 2024 48 | Mar 2024 | 48 |
Apr 2024 43 | Apr 2024 | 43 |
Jun 2024 45 | Jun 2024 | 45 |
Jul 2024 46 | Jul 2024 | 46 |
Jan 2025 44 | Jan 2025 | 44 |
Apr 2025 41 | Apr 2025 | 41 |
May 2025 37 | May 2025 | 37 |
Jul 2025 36 | Jul 2025 | 36 |
Oct 2025 35 | Oct 2025 | 35 |
Nov 2025 37 | Nov 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hatton National Bank Plc NPS by Gender
Female customers rated Hatton National Bank Plc's NPS 20 points higher than Male customers.
Male
0
Hatton National Bank Plc's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
20
Hatton National Bank Plc's NPS was rated 20 by Female customers on Comparably.
50%
Promoters
20%
Passives
30%
Detractors
Hatton National Bank Plc NPS by Ethnicity
Hatton National Bank Plc's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 20 | Other | 20 |
Hatton National Bank Plc NPS by Age
Hatton National Bank Plc's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Hatton National Bank Plc NPS by Usage
Hatton National Bank Plc's NPS was rated the highest by customers who have used Hatton National Bank Plc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
Over 10 Years 0 | Over 10 Years | 0 |
Hatton National Bank Plc Customer Reviews
Out of the 3 Hatton National Bank Plc customer reviews 3 were positive and 0 were constructive. Hatton National Bank Plc customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Hatton National Bank Plc Customer Loyalty
95%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
95% of Hatton National Bank Plc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hatton National Bank Plc Customer Loyalty Score by Gender
Hatton National Bank Plc's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Hatton National Bank Plc Customer Loyalty Score by Ethnicity
Hatton National Bank Plc's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hatton National Bank Plc.
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Hatton National Bank Plc Customer Loyalty Score by Age
Hatton National Bank Plc's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hatton National Bank Plc.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
46-50 100% | 46-50 | 100% |
Hatton National Bank Plc Customer Loyalty Score by Usage
Hatton National Bank Plc's Customer Loyalty score was rated 100% by customers who have used Hatton National Bank Plc's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Hatton National Bank Plc Customer Loyalty Score by Industry
Hatton National Bank Plc's Customer Loyalty score was rated 100% by both Accounting and Tech industry customers.
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Hatton National Bank Plc Product Quality
4.3/5
Hatton National Bank Plc has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Hatton National Bank Plc Product Information
Hatton National Bank Plc’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Hatton National Bank Plc's product the highest. Reviewers from the Tech industry rated Hatton National Bank Plc the lowest at 3.5.
- Website
- www.hnb.net
- Company Size
- 1,001-5,000 Employees
Quick Insights into Hatton National Bank Plc Product Quality
Hatton National Bank Plc's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers who have used Hatton National Bank Plc's products/services for Less than 1 Year.
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Ranked Hatton National Bank Plc Product Quality the Highest
Ranked Hatton National Bank Plc Product Quality the Lowest
Hatton National Bank Plc Product Quality Score by Gender
Male customers rated Hatton National Bank Plc's Product Quality score 0.1 stars higher than Female customers.
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Male
4.1/5
Female
4/5
Hatton National Bank Plc Product Quality Score by Ethnicity
Hatton National Bank Plc's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hatton National Bank Plc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 4.6 | Other | 4.6 |
Hatton National Bank Plc Product Quality Score by Age
Hatton National Bank Plc's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hatton National Bank Plc.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
46-50 4.6 | 46-50 | 4.6 |
Hatton National Bank Plc Product Quality Score by Usage
Hatton National Bank Plc's Product Quality score was rated the highest by customers who have used Hatton National Bank Plc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hatton National Bank Plc Product Quality Score by Industry
Hatton National Bank Plc's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Hatton National Bank Plc Pricing
Hatton National Bank Plc ROI & Value For Money
4.1/5
Hatton National Bank Plc has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Hatton National Bank Plc Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Hatton National Bank Plc.
Quick Insights into Hatton National Bank Plc ROI
Hatton National Bank Plc's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.
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Ranked Hatton National Bank Plc ROI the Highest
Ranked Hatton National Bank Plc ROI the Lowest
Hatton National Bank Plc ROI Score by Gender
Female customers rated Hatton National Bank Plc's ROI score 0.3 stars higher than Male customers.
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Male
3.8/5
Female
4.1/5
Hatton National Bank Plc ROI Score by Ethnicity
Hatton National Bank Plc's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hatton National Bank Plc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 4.4 | Other | 4.4 |
Hatton National Bank Plc ROI Score by Age
Hatton National Bank Plc's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hatton National Bank Plc.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
46-50 4.3 | 46-50 | 4.3 |
Hatton National Bank Plc ROI Score by Usage
Hatton National Bank Plc's ROI score was rated the highest by customers who have used Hatton National Bank Plc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hatton National Bank Plc ROI Score by Industry
Hatton National Bank Plc's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Hatton National Bank Plc Customer Satisfaction (CSAT)
Hatton National Bank Plc Customer Satisfaction (CSAT) Score
86 / 100
Hatton National Bank Plc has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
39%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
3%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hatton National Bank Plc Customer Satisfaction
Hatton National Bank Plc's Customer Satisfaction score was rated highest by customers who have used Hatton National Bank Plc's products/services for 1 to 2 Years, and rated lowest by customers who have used Hatton National Bank Plc's products/services for Less than 1 Year.
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Ranked Hatton National Bank Plc Customer Satisfaction the Highest
Ranked Hatton National Bank Plc Customer Satisfaction the Lowest
Hatton National Bank Plc Customer Satisfaction Score by Gender
Hatton National Bank Plc's Customer Satisfaction score was rated 80 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hatton National Bank Plc.
80 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 0% |
Hatton National Bank Plc Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Hatton National Bank Plc's Customer Satisfaction (CSAT) score was rated 70% according to Asian or Pacific Islander users and customers.
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70 / 100
Very Satisfied
20%
Satisfied
50%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
0%
CSAT according to Other
Hatton National Bank Plc's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hatton National Bank Plc.
100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Hatton National Bank Plc Customer Satisfaction Score by Age
Hatton National Bank Plc's Customer Satisfaction score was rated 78 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hatton National Bank Plc.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 78% |
Hatton National Bank Plc Customer Satisfaction Score by Usage
Hatton National Bank Plc's Customer Satisfaction score was rated the highest by customers who have used Hatton National Bank Plc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Hatton National Bank Plc Customer Satisfaction Score by Industry
Hatton National Bank Plc's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Hatton National Bank Plc Customer Service
4/5
Hatton National Bank Plc has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Hatton National Bank Plc's Customer Service
Address
HNB Towers, 479 T B Jayah, Colombo, 1000
Website
www.hnb.net
Phone Number
7
Quick Insights into Hatton National Bank Plc Customer Service
Hatton National Bank Plc's Customer Service score was rated highest by customers who have used Hatton National Bank Plc's products/services for 1 to 2 Years, and rated lowest by customers who have used Hatton National Bank Plc's products/services for Less than 1 Year.
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Ranked Hatton National Bank Plc Customer Service the Highest
Ranked Hatton National Bank Plc Customer Service the Lowest
Hatton National Bank Plc Customer Service Score by Gender
Male customers rated Hatton National Bank Plc's Customer Service score 0.1 stars higher than Female customers.
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Male
3.7/5
Female
3.6/5
Hatton National Bank Plc Customer Service Score by Ethnicity
Hatton National Bank Plc's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hatton National Bank Plc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 4.1 | Other | 4.1 |
Hatton National Bank Plc Customer Service Score by Age
Hatton National Bank Plc's Customer Service score was rated 3.6 stars by customers ages 18-25 and customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hatton National Bank Plc.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
46-50 3.6 | 46-50 | 3.6 |
Hatton National Bank Plc Customer Service Score by Usage
Hatton National Bank Plc's Customer Service score was rated the highest by customers who have used Hatton National Bank Plc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hatton National Bank Plc Customer Service Score by Industry
Hatton National Bank Plc's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Hatton National Bank Plc as an Employer
Consumer vs. Employees
Hatton National Bank Plc scored a 37 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Hatton National Bank Plc would recommend the brand to a friend. ENPS measures how likely Hatton National Bank Plc employees would recommend working at Hatton National Bank Plc to a friend.
Net Promoter Score
37
NPS Score
| 57% | Promoters |
|---|---|
| 23% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 57% | Promoters |
|---|---|
| 10% | Passive |
| 33% | Detractors |
