46
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
HAVAN
Marketing or Exec? Claim Your Free Account
About HAVAN's Brand
A EmpresaA Havan Lojas de Departamentos Ltda comercializa artigos nacionais e importados no atacado e no varejo. É considerada a maior loja do país com 100.000 m² e mais de 100 mil produtos à disposição dos clientes. A Havan tem sua origem em Brusque (SC) e, atualmente, possui filiais em diversas cidades da região sul.MissãoSurpreender o cliente com qualidade e excelência no atendimento.VisãoSer a melhor loja de departamento do Brasil.NegócioProporcionar prazer em comprar.ValoresRespeito ao ser humano.Comportamento ético.Ser inovador, quebrando paradigma.Oportunidade aos colaboradores.
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
HAVAN NPS
HAVAN's Net Promoter Score (NPS) is a 46 with 69% Promoters, 8% Passives, and 23% Detractors. Net Promoter Score tracks whether HAVAN's customers would recommend using the product based on a scale of -100 to 100.
HAVAN Overall NPS
| 69% | Promoters |
|---|---|
| 8% | Passives |
| 23% | Detractors |
HAVAN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Apr 2021 75 | Apr 2021 | 75 |
Oct 2021 80 | Oct 2021 | 80 |
Feb 2022 83 | Feb 2022 | 83 |
Mar 2022 85 | Mar 2022 | 85 |
Jun 2022 87 | Jun 2022 | 87 |
Jul 2022 54 | Jul 2022 | 54 |
Aug 2022 41 | Aug 2022 | 41 |
May 2023 46 | May 2023 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HAVAN Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of HAVAN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HAVAN Product Quality
4/5
HAVAN has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock HAVAN's overall Product Quality score rated by its users and customers.
HAVAN Product Information
HAVAN’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.havan.com.br
- Company Size
- 10,000+ Employees
HAVAN Pricing
HAVAN ROI & Value For Money
3.9/5
HAVAN has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock HAVAN's overall ROI score rated by its users and customers.
HAVAN Customer Satisfaction (CSAT)
HAVAN Customer Satisfaction (CSAT) Score
80 / 100
HAVAN has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HAVAN Customer Service
3.9/5
HAVAN has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock HAVAN's overall Customer Service score rated by its users and customers.
About HAVAN's Customer Service
Address
Rodovia Antonio Heil, 191, Brusque, SC, Brazil
Website
http://www.havan.com.br
HAVAN as an Employer
Consumer vs. Employees
HAVAN scored a 46 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of HAVAN would recommend the brand to a friend. ENPS measures how likely HAVAN employees would recommend working at HAVAN to a friend.
Net Promoter Score
46
NPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
