11
NPS
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Brand Page
Havas Media Group
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About Havas Media Group's Brand
Creating meaningful connections between people and brands through creativity, media and innovation.
Brand at a Glance
61%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Havas Media Group NPS
Havas Media Group's Net Promoter Score (NPS) is a 11 with 38% Promoters, 35% Passives, and 27% Detractors. Net Promoter Score tracks whether Havas Media Group's customers would recommend using the product based on a scale of -100 to 100.
Havas Media Group Overall NPS
| 38% | Promoters |
|---|---|
| 35% | Passives |
| 27% | Detractors |
Havas Media Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 42 | Jun 2022 | 42 |
Aug 2022 37 | Aug 2022 | 37 |
Sep 2022 43 | Sep 2022 | 43 |
Nov 2022 40 | Nov 2022 | 40 |
Dec 2022 24 | Dec 2022 | 24 |
Jan 2023 28 | Jan 2023 | 28 |
Feb 2023 23 | Feb 2023 | 23 |
Aug 2023 22 | Aug 2023 | 22 |
Sep 2023 17 | Sep 2023 | 17 |
Oct 2023 16 | Oct 2023 | 16 |
Nov 2023 12 | Nov 2023 | 12 |
Mar 2025 11 | Mar 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Havas Media Group NPS by Gender
Havas Media Group's NPS was rated 0 by Male customers on Comparably.
Male
0
Havas Media Group's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Havas Media Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Havas Media Group NPS by Ethnicity
Havas Media Group's NPS was rated 67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Havas Media Group NPS by Age
Havas Media Group's NPS was rated 67 points by customers ages 31-35 on Comparably.
Havas Media Group Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Havas Media Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Havas Media Group Customer Loyalty Score by Gender
Havas Media Group's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Havas Media Group.
Male
40%
Yes
Female
N/A
Yes
Havas Media Group Customer Loyalty Score by Ethnicity
Havas Media Group's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Havas Media Group.
70
out of 100
Asian or Pacific Islander
Havas Media Group Customer Loyalty Score by Age
Havas Media Group's Customer Loyalty score was rated 40% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Havas Media Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
Havas Media Group Product Quality
3.8/5
Havas Media Group has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Havas Media Group's overall Product Quality score rated by its users and customers.
Havas Media Group Product Information
Havas Media Group’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.havasmedia.com
- Company Size
- 10,000+ Employees
Industry
Marketing, Advertising and Research
Quick Insights into Havas Media Group Product Quality
Havas Media Group's Product Quality score was rated highest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Havas Media Group's Product Quality.
Ranked Havas Media Group Product Quality the Highest
Havas Media Group Product Quality Score by Gender
Havas Media Group's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Havas Media Group.
Male
4.3/5
Female
N/A
Havas Media Group Product Quality Score by Ethnicity
Havas Media Group's Product Quality score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Havas Media Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Havas Media Group Product Quality Score by Age
Havas Media Group's Product Quality score was rated 4.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Havas Media Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Havas Media Group Pricing
Havas Media Group ROI & Value For Money
3.7/5
Havas Media Group has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Havas Media Group ROI
Havas Media Group's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Havas Media Group ROI the Highest
Havas Media Group ROI Score by Gender
Havas Media Group's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Havas Media Group.
Male
3/5
Female
N/A
Havas Media Group ROI Score by Ethnicity
Havas Media Group's ROI score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Havas Media Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Havas Media Group ROI Score by Age
Havas Media Group's ROI score was rated 4.3 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Havas Media Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.3 | 31-35 | 4.3 |
Havas Media Group Customer Satisfaction (CSAT)
Havas Media Group Customer Satisfaction (CSAT) Score
75 / 100
Havas Media Group has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
40%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Havas Media Group Customer Satisfaction
Havas Media Group's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Havas Media Group's Customer Satisfaction.
Ranked Havas Media Group Customer Satisfaction the Highest
Havas Media Group Customer Satisfaction Score by Gender
Havas Media Group's Customer Satisfaction score was rated 66 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Havas Media Group.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Havas Media Group Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Havas Media Group's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Havas Media Group.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Havas Media Group Customer Service
3.8/5
Havas Media Group has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Havas Media Group's Customer Service
Address
29/30 quai Dion Bouton, New York City, NY 92817
Website
http://www.havasmedia.com
Havas Media Group's Social Links
Quick Insights into Havas Media Group Customer Service
Havas Media Group's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Havas Media Group's Customer Service score.
Ranked Havas Media Group Customer Service the Highest
Havas Media Group Customer Service Score by Gender
Havas Media Group's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Havas Media Group.
Male
3.1/5
Female
N/A
Havas Media Group Customer Service Score by Ethnicity
Havas Media Group's Customer Service score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Havas Media Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Havas Media Group Customer Service Score by Age
Havas Media Group's Customer Service score was rated 4.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Havas Media Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
Havas Media Group as an Employer
3.8/5
Havas Media Group has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Havas Media Group scored a 11 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Havas Media Group would recommend the brand to a friend. ENPS measures how likely Havas Media Group employees would recommend working at Havas Media Group to a friend.
Net Promoter Score
11
NPS Score
| 38% | Promoters |
|---|---|
| 35% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 43% | Promoters |
|---|---|
| 20% | Passive |
| 37% | Detractors |
