-100
NPS
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Haven
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About Haven's Brand
Writing is a medium of communication that represents language through the inscription of signs and symbols.
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Haven NPS
Haven's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Haven's customers would recommend using the product based on a scale of -100 to 100.
Haven Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Haven NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Haven Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Haven users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Haven Product Quality
3/5
Haven has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Haven's overall Product Quality score rated by its users and customers.
Haven Product Information
Haven’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://placetowrite.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Haven Pricing
Haven ROI & Value For Money
2.8/5
Haven has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Haven's overall ROI score rated by its users and customers.
Haven Customer Satisfaction (CSAT)
Haven Customer Satisfaction (CSAT) Score
50 / 100
Haven has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Haven Customer Service
3/5
Haven has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Haven's overall Customer Service score rated by its users and customers.
About Haven's Customer Service
Address
San Francisco, CA
Website
http://placetowrite.com
Haven as an Employer
4.1/5
Haven has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Haven scored a -100 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Haven would recommend the brand to a friend. ENPS measures how likely Haven employees would recommend working at Haven to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
