0
NPS
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Haverty Furniture Companies
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About Haverty Furniture Companies' Brand
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Haverty Furniture Companies NPS
Haverty Furniture Companies's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Haverty Furniture Companies's customers would recommend using the product based on a scale of -100 to 100.
Haverty Furniture Companies Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Haverty Furniture Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Oct 2026 0 | Oct 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Haverty Furniture Companies Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Haverty Furniture Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Haverty Furniture Companies Product Quality
2.5/5
Haverty Furniture Companies has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Haverty Furniture Companies Product Information
Haverty Furniture Companies’s product quality score is a 2.5 out of 5 as rated by its users and customers.
Haverty Furniture Companies Pricing
Haverty Furniture Companies ROI & Value For Money
2.5/5
Haverty Furniture Companies has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Haverty Furniture Companies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Haverty Furniture Companies Customer Service
2.5/5
Haverty Furniture Companies has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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Haverty Furniture Companies as an Employer
2.6/5
Haverty Furniture Companies has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Haverty Furniture Companies
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Haverty Furniture Companies scored a 0 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Haverty Furniture Companies would recommend the brand to a friend. ENPS measures how likely Haverty Furniture Companies employees would recommend working at Haverty Furniture Companies to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
