-34
NPS
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Hawaiian Telcom Holdco
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About Hawaiian Telcom Holdco's Brand
Hawaiian Telcom Holdco, Inc., headquartered in Honolulu, is Hawaii's leading provider of integrated communications solutions for business.
Brand at a Glance
69%
Customer Loyalty
2.1/5
Product Quality
2.3/5
Pricing
1.9/5
Customer Service
Hawaiian Telcom Holdco CMO
Hawaiian Telcom Holdco NPS
Hawaiian Telcom Holdco's Net Promoter Score (NPS) is a -34 with 22% Promoters, 22% Passives, and 56% Detractors. Net Promoter Score tracks whether Hawaiian Telcom Holdco's customers would recommend using the product based on a scale of -100 to 100.
Hawaiian Telcom Holdco Overall NPS
| 22% | Promoters |
|---|---|
| 22% | Passives |
| 56% | Detractors |
Hawaiian Telcom Holdco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Apr 2021 -100 | Apr 2021 | -100 |
May 2021 -33 | May 2021 | -33 |
Nov 2021 -50 | Nov 2021 | -50 |
Jan 2022 -60 | Jan 2022 | -60 |
Feb 2022 -33 | Feb 2022 | -33 |
Jun 2023 -29 | Jun 2023 | -29 |
Dec 2024 -37 | Dec 2024 | -37 |
Jan 2025 -33 | Jan 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hawaiian Telcom Holdco NPS by Gender
Hawaiian Telcom Holdco's NPS was rated -100 by Female customers on Comparably.
Female
-100
Hawaiian Telcom Holdco's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Hawaiian Telcom Holdco's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Hawaiian Telcom Holdco NPS by Ethnicity
Hawaiian Telcom Holdco's NPS was rated -67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -67 | Asian or Pacific Islander | -67 |
Hawaiian Telcom Holdco NPS by Usage
Hawaiian Telcom Holdco's NPS was rated -67 points by customers who have used Hawaiian Telcom Holdco's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -67 | Over 10 Years | -67 |
Hawaiian Telcom Holdco Customer Reviews
Out of the 2 Hawaiian Telcom Holdco customer reviews 0 were positive and 2 were constructive. Hawaiian Telcom Holdco customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Hawaiian Telcom Holdco Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Hawaiian Telcom Holdco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hawaiian Telcom Holdco Customer Loyalty Score by Gender
Hawaiian Telcom Holdco's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hawaiian Telcom Holdco.
Female
70%
Yes
Male
N/A
Yes
Hawaiian Telcom Holdco Customer Loyalty Score by Ethnicity
Hawaiian Telcom Holdco's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hawaiian Telcom Holdco.
70
out of 100
Asian or Pacific Islander
Hawaiian Telcom Holdco Customer Loyalty Score by Usage
Hawaiian Telcom Holdco's Customer Loyalty score was rated 100% by customers who have used Hawaiian Telcom Holdco's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hawaiian Telcom Holdco Product Quality
2.1/5
Hawaiian Telcom Holdco has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Hawaiian Telcom Holdco's overall Product Quality score rated by its users and customers.
Hawaiian Telcom Holdco Product Information
Hawaiian Telcom Holdco’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.hawaiiantel.com
- Company Size
- 5,001-10,000 Employees
Industry
Business Services
Enterprise
Hardware and Devices
Small Business Services
Quick Insights into Hawaiian Telcom Holdco Product Quality
Hawaiian Telcom Holdco's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Hawaiian Telcom Holdco's Product Quality.
Ranked Hawaiian Telcom Holdco Product Quality the Highest
Hawaiian Telcom Holdco Product Quality Score by Gender
Hawaiian Telcom Holdco's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hawaiian Telcom Holdco.
Female
1.5/5
Male
N/A
Hawaiian Telcom Holdco Product Quality Score by Ethnicity
Hawaiian Telcom Holdco's Product Quality score was rated 1.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hawaiian Telcom Holdco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Hawaiian Telcom Holdco Product Quality Score by Usage
Hawaiian Telcom Holdco's Product Quality score was rated 1.5 stars by customers who have used Hawaiian Telcom Holdco's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Hawaiian Telcom Holdco Pricing
Hawaiian Telcom Holdco ROI & Value For Money
2.3/5
Hawaiian Telcom Holdco has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hawaiian Telcom Holdco's overall ROI score rated by its users and customers.
Quick Insights into Hawaiian Telcom Holdco ROI
Hawaiian Telcom Holdco's ROI score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Hawaiian Telcom Holdco's ROI score.
Ranked Hawaiian Telcom Holdco ROI the Highest
Hawaiian Telcom Holdco ROI Score by Gender
Hawaiian Telcom Holdco's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hawaiian Telcom Holdco.
Female
1.5/5
Male
N/A
Hawaiian Telcom Holdco ROI Score by Ethnicity
Hawaiian Telcom Holdco's ROI score was rated 2.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hawaiian Telcom Holdco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Hawaiian Telcom Holdco ROI Score by Usage
Hawaiian Telcom Holdco's ROI score was rated 1.8 stars by customers who have used Hawaiian Telcom Holdco's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Hawaiian Telcom Holdco Customer Satisfaction (CSAT)
Hawaiian Telcom Holdco Customer Satisfaction (CSAT) Score
25 / 100
Hawaiian Telcom Holdco has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hawaiian Telcom Holdco Customer Service
1.9/5
Hawaiian Telcom Holdco has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Hawaiian Telcom Holdco's overall Customer Service score rated by its users and customers.
About Hawaiian Telcom Holdco's Customer Service
Address
Honolulu, HI
Website
http://www.hawaiiantel.com
Phone Number
808-546-4511
Quick Insights into Hawaiian Telcom Holdco Customer Service
Hawaiian Telcom Holdco's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Hawaiian Telcom Holdco's Customer Service score.
Ranked Hawaiian Telcom Holdco Customer Service the Highest
Hawaiian Telcom Holdco Customer Service Score by Gender
Hawaiian Telcom Holdco's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hawaiian Telcom Holdco.
Female
1.5/5
Male
N/A
Hawaiian Telcom Holdco Customer Service Score by Ethnicity
Hawaiian Telcom Holdco's Customer Service score was rated 2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hawaiian Telcom Holdco.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Hawaiian Telcom Holdco Customer Service Score by Usage
Hawaiian Telcom Holdco's Customer Service score was rated 1.5 stars by customers who have used Hawaiian Telcom Holdco's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Hawaiian Telcom Holdco as an Employer
2.4/5
Hawaiian Telcom Holdco has a 2.4/5 stars for its overall company culture rated by their employees
top
20%
CEO of Hawaiian Telcom Holdco
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hawaiian Telcom Holdco scored a -34 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Hawaiian Telcom Holdco would recommend the brand to a friend. ENPS measures how likely Hawaiian Telcom Holdco employees would recommend working at Hawaiian Telcom Holdco to a friend.
Net Promoter Score
-34
NPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
