28
NPS
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Hawke Media
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About Hawke Media's Brand
Hawke Media provides custom data-driven, performance-focused solutions to help launch, scale, and invigorate businesses of all sizes, industries, and revenue
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Hawke Media NPS
Hawke Media's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether Hawke Media's customers would recommend using the product based on a scale of -100 to 100.
Hawke Media Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
Hawke Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Dec 2020 33 | Dec 2020 | 33 |
Jan 2021 50 | Jan 2021 | 50 |
Jan 2022 60 | Jan 2022 | 60 |
Mar 2022 33 | Mar 2022 | 33 |
Aug 2023 15 | Aug 2023 | 15 |
Mar 2024 22 | Mar 2024 | 22 |
Nov 2024 20 | Nov 2024 | 20 |
Mar 2025 27 | Mar 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hawke Media Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Hawke Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hawke Media Product Quality
3.8/5
Hawke Media has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Hawke Media's overall Product Quality score rated by its users and customers.
Hawke Media Product Information
Hawke Media’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://hawkemedia.com/
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Hawke Media Pricing
Hawke Media ROI & Value For Money
3.9/5
Hawke Media has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Hawke Media Customer Satisfaction (CSAT)
Hawke Media Customer Satisfaction (CSAT) Score
86 / 100
Hawke Media has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hawke Media Customer Service
3.7/5
Hawke Media has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Hawke Media's Customer Service
Address
2231 S Barrington Ave., Santa Monica, CA 90064
Website
http://hawkemedia.com/
Phone Number
1+310-451-7295
Hawke Media's Social Links
Hawke Media as an Employer
4.2/5
Hawke Media has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Hawke Media scored a 28 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Hawke Media would recommend the brand to a friend. ENPS measures how likely Hawke Media employees would recommend working at Hawke Media to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 67% | Promoters |
|---|---|
| 19% | Passive |
| 14% | Detractors |
