50
NPS
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Hawkeye
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About Hawkeye's Brand
We create extraordinary experiences that matter for clients and their customers using insight, analytics and innovation to develop ideas
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Hawkeye NPS
Hawkeye's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Hawkeye's customers would recommend using the product based on a scale of -100 to 100.
Hawkeye Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Hawkeye NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Jan 2023 50 | Jan 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hawkeye Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hawkeye users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hawkeye Product Quality
5/5
Hawkeye has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hawkeye's overall Product Quality score rated by its users and customers.
Hawkeye Product Information
Hawkeye’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://hawkeyeww.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Hawkeye Pricing
Hawkeye ROI & Value For Money
5/5
Hawkeye has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hawkeye's overall ROI score rated by its users and customers.
Hawkeye Customer Satisfaction (CSAT)
Hawkeye Customer Satisfaction (CSAT) Score
100 / 100
Hawkeye has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hawkeye Customer Service
5/5
Hawkeye has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hawkeye's overall Customer Service score rated by its users and customers.
About Hawkeye's Customer Service
Address
2828 Routh St., Suite 300, Dallas, TX 75201
Website
http://hawkeyeww.com
Phone Number
214-749-0080
Hawkeye as an Employer
2.9/5
Hawkeye has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Hawkeye scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Hawkeye would recommend the brand to a friend. ENPS measures how likely Hawkeye employees would recommend working at Hawkeye to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
