80
NPS
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Haymarket Media
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About Haymarket Media's Brand
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
3.5/5
Pricing
3.9/5
Customer Service
Haymarket Media NPS
Haymarket Media's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Haymarket Media's customers would recommend using the product based on a scale of -100 to 100.
Haymarket Media Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Haymarket Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jul 2022 50 | Jul 2022 | 50 |
Dec 2022 66 | Dec 2022 | 66 |
Aug 2023 75 | Aug 2023 | 75 |
Feb 2024 80 | Feb 2024 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Haymarket Media Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Haymarket Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Haymarket Media Product Quality
4.2/5
Haymarket Media has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Haymarket Media Product Information
Haymarket Media’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Haymarket Media Pricing
Haymarket Media ROI & Value For Money
3.5/5
Haymarket Media has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Haymarket Media Customer Satisfaction (CSAT)
Haymarket Media Customer Satisfaction (CSAT) Score
100 / 100
Haymarket Media has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Haymarket Media Customer Service
3.9/5
Haymarket Media has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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Haymarket Media as an Employer
4.2/5
Haymarket Media has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Haymarket Media scored a 80 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Haymarket Media would recommend the brand to a friend. ENPS measures how likely Haymarket Media employees would recommend working at Haymarket Media to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
