-100
NPS
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Haystax Technology
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About Haystax Technology's Brand
Haystax provides advanced analytic and cybersecurity solutions for protecting mission critical systems and organizations.
Brand at a Glance
2.5/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Haystax Technology NPS
Haystax Technology's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Haystax Technology's customers would recommend using the product based on a scale of -100 to 100.
Haystax Technology Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Haystax Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Haystax Technology Product Quality
2.5/5
Haystax Technology has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Haystax Technology Product Information
Haystax Technology’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.haystax.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Haystax Technology Pricing
Haystax Technology ROI & Value For Money
3.5/5
Haystax Technology has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Haystax Technology Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Haystax Technology Customer Service
4/5
Haystax Technology has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Haystax Technology's Customer Service
Address
8251 Greensboro Drive, Suite 1000, Mclean, VA 22102
Website
http://www.haystax.com
Phone Number
(571)297-3800
Haystax Technology's Social Links
Consumer vs. Employees
Haystax Technology scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Haystax Technology would recommend the brand to a friend. ENPS measures how likely Haystax Technology employees would recommend working at Haystax Technology to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
