43
NPS
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HBM
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About HBM's Brand
HBM provides state-of-the-art transducers, signal conditioning electronics, data acquisition systems and measurement software for use in aut
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
HBM NPS
HBM's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether HBM's customers would recommend using the product based on a scale of -100 to 100.
HBM Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
HBM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -50 | Jul 2020 | -50 |
Feb 2021 0 | Feb 2021 | 0 |
May 2022 40 | May 2022 | 40 |
Jun 2022 34 | Jun 2022 | 34 |
Oct 2023 43 | Oct 2023 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HBM Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of HBM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HBM Product Quality
3.9/5
HBM has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock HBM's overall Product Quality score rated by its users and customers.
HBM Product Information
HBM’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.hbm.com
- Company Size
- 5,001-10,000 Employees
HBM Pricing
HBM ROI & Value For Money
3.3/5
HBM has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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HBM Customer Satisfaction (CSAT)
HBM Customer Satisfaction (CSAT) Score
100 / 100
HBM has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HBM Customer Service
3.4/5
HBM has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About HBM's Customer Service
Website
http://www.hbm.com
Phone Number
49 6151 8030
HBM as an Employer
2.6/5
HBM has a 2.6/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
HBM scored a 43 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of HBM would recommend the brand to a friend. ENPS measures how likely HBM employees would recommend working at HBM to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
