100
NPS
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HCC Group
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About HCC Group's Brand
HCC Group delivers world-class engineering & construction services.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
HCC Group NPS
HCC Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether HCC Group's customers would recommend using the product based on a scale of -100 to 100.
HCC Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
HCC Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HCC Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HCC Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HCC Group Product Quality
4/5
HCC Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock HCC Group's overall Product Quality score rated by its users and customers.
HCC Group Product Information
HCC Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.hccindia.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
HCC Group Pricing
HCC Group ROI & Value For Money
4.5/5
HCC Group has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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HCC Group Customer Satisfaction (CSAT)
HCC Group Customer Satisfaction (CSAT) Score
100 / 100
HCC Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HCC Group Customer Service
4.5/5
HCC Group has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HCC Group's overall Customer Service score rated by its users and customers.
About HCC Group's Customer Service
Address
San Jose, CA United States of America
Website
http://www.hccindia.com/
Phone Number
+91 22 2577 5959
HCC Group as an Employer
Consumer vs. Employees
HCC Group scored a 100 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of HCC Group would recommend the brand to a friend. ENPS measures how likely HCC Group employees would recommend working at HCC Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
