-50
NPS
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Brand Page
HCS
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About HCS' Brand
HCS, a WellSky company, provides an integrated clinical and financial IT platform to LTACH, senior living, and behavioral health facilities.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
3/5
Customer Service
HCS NPS
HCS's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether HCS's customers would recommend using the product based on a scale of -100 to 100.
HCS Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
HCS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Nov 2024 -50 | Nov 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HCS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HCS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HCS Product Quality
4/5
HCS has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock HCS' overall Product Quality score rated by its users and customers.
HCS Product Information
HCS’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
HCS Pricing
HCS ROI & Value For Money
1.5/5
HCS has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HCS' overall ROI score rated by its users and customers.
HCS Customer Satisfaction (CSAT)
HCS Customer Satisfaction (CSAT) Score
100 / 100
HCS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HCS Customer Service
3/5
HCS has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock HCS' overall Customer Service score rated by its users and customers.
About HCS's Customer Service
Address
1599 Route 34 Suite 2, Farmingdale, NJ 07727
Website
http://www.hcsinteractant.com
Phone Number
800-524-1038
HCS's Social Links
HCS as an Employer
3.8/5
HCS has a 3.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
HCS scored a -50 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of HCS would recommend the brand to a friend. ENPS measures how likely HCS employees would recommend working at HCS to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
