22
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
HDFC Bank
Marketing or Exec? Claim Your Free Account
About HDFC Bank's Brand
Brand at a Glance
87%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
HDFC Bank NPS
HDFC Bank's Net Promoter Score (NPS) is a 22 with 55% Promoters, 12% Passives, and 33% Detractors. Net Promoter Score tracks whether HDFC Bank's customers would recommend using the product based on a scale of -100 to 100.
HDFC Bank Overall NPS
| 55% | Promoters |
|---|---|
| 12% | Passives |
| 33% | Detractors |
HDFC Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 23 | Mar 2025 | 23 |
Apr 2025 22 | Apr 2025 | 22 |
Jul 2025 20 | Jul 2025 | 20 |
Aug 2025 22 | Aug 2025 | 22 |
Sep 2025 20 | Sep 2025 | 20 |
Oct 2025 20 | Oct 2025 | 20 |
Nov 2025 20 | Nov 2025 | 20 |
Feb 2026 20 | Feb 2026 | 20 |
Apr 2026 19 | Apr 2026 | 19 |
Jul 2026 19 | Jul 2026 | 19 |
Oct 2026 21 | Oct 2026 | 21 |
Nov 2026 21 | Nov 2026 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HDFC Bank NPS by Gender
Male customers rated HDFC Bank's NPS 18 points higher than Female customers.
Male
45
HDFC Bank's NPS was rated 45 by Male customers on Comparably.
69%
Promoters
7%
Passives
24%
Detractors
Female
27
HDFC Bank's NPS was rated 27 by Female customers on Comparably.
57%
Promoters
13%
Passives
30%
Detractors
HDFC Bank NPS by Ethnicity
HDFC Bank's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -50 | African American/Black | -50 |
Asian or Pacific Islander 68 | Asian or Pacific Islander | 68 |
Other 32 | Other | 32 |
HDFC Bank NPS by Age
HDFC Bank's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
HDFC Bank NPS by Usage
HDFC Bank's NPS was rated the highest by customers who have used HDFC Bank's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 52 | Less than 1 Year | 52 |
1 to 2 Years 57 | 1 to 2 Years | 57 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
5 to 10 Years -37 | 5 to 10 Years | -37 |
Over 10 Years 30 | Over 10 Years | 30 |
HDFC Bank Customer Reviews
Out of the 17 HDFC Bank customer reviews 14 were positive and 3 were constructive. HDFC Bank customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
HDFC Bank Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of HDFC Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HDFC Bank Customer Loyalty Score by Gender
HDFC Bank's Customer Loyalty score was rated 92 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of HDFC Bank.
Male
92%
Yes
Female
92%
Yes
HDFC Bank Customer Loyalty Score by Ethnicity
HDFC Bank's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HDFC Bank.
78
out of 100
African American/Black
88
out of 100
Asian or Pacific Islander
94
out of 100
Other
HDFC Bank Customer Loyalty Score by Age
HDFC Bank's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of HDFC Bank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 97% | 18-25 | 97% |
26-30 85% | 26-30 | 85% |
31-35 85% | 31-35 | 85% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
66+ 100% | 66+ | 100% |
HDFC Bank Customer Loyalty Score by Usage
HDFC Bank's Customer Loyalty score was rated the highest by customers who have used HDFC Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HDFC Bank Customer Loyalty Score by Industry
HDFC Bank's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
HDFC Bank Product Quality
4/5
HDFC Bank has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock HDFC Bank's overall Product Quality score rated by its users and customers.
HDFC Bank Product Information
HDFC Bank’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated HDFC Bank's product the highest. Reviewers from the Education industry rated HDFC Bank the lowest at 2.7.
- Website
- http://www.hdfcbank.com
- Company Size
- 10,000+ Employees
Quick Insights into HDFC Bank Product Quality
HDFC Bank's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked HDFC Bank's Product Quality.
Ranked HDFC Bank Product Quality the Highest
Ranked HDFC Bank Product Quality the Lowest
HDFC Bank Product Quality Score by Gender
Male customers rated HDFC Bank's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HDFC Bank.
Male
4.2/5
Female
3.8/5
HDFC Bank Product Quality Score by Ethnicity
HDFC Bank's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HDFC Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4 | Other | 4 |
HDFC Bank Product Quality Score by Age
HDFC Bank's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HDFC Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.4 | 26-30 | 4.4 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4.8 | 36-40 | 4.8 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.2 | 46-50 | 2.2 |
66+ 3.9 | 66+ | 3.9 |
HDFC Bank Product Quality Score by Usage
HDFC Bank's Product Quality score was rated the highest by customers who have used HDFC Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
HDFC Bank Product Quality Score by Industry
HDFC Bank's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
HDFC Bank Pricing
HDFC Bank ROI & Value For Money
3.6/5
HDFC Bank has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock HDFC Bank's overall ROI score rated by its users and customers.
HDFC Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Education industry think that they had the lowest ROI from HDFC Bank.
Quick Insights into HDFC Bank ROI
HDFC Bank's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked HDFC Bank's ROI score.
Ranked HDFC Bank ROI the Highest
Ranked HDFC Bank ROI the Lowest
HDFC Bank ROI Score by Gender
Male customers rated HDFC Bank's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HDFC Bank.
Male
3.8/5
Female
3.5/5
HDFC Bank ROI Score by Ethnicity
HDFC Bank's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HDFC Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.7 | African American/Black | 1.7 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.7 | Other | 3.7 |
HDFC Bank ROI Score by Age
HDFC Bank's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HDFC Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.3 | 31-35 | 3.3 |
36-40 4.6 | 36-40 | 4.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
66+ 2.9 | 66+ | 2.9 |
HDFC Bank ROI Score by Usage
HDFC Bank's ROI score was rated the highest by customers who have used HDFC Bank's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
HDFC Bank ROI Score by Industry
HDFC Bank's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
HDFC Bank Customer Satisfaction (CSAT)
HDFC Bank Customer Satisfaction (CSAT) Score
79 / 100
HDFC Bank has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
19%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HDFC Bank Customer Satisfaction
HDFC Bank's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked HDFC Bank's Customer Satisfaction.
Ranked HDFC Bank Customer Satisfaction the Highest
Ranked HDFC Bank Customer Satisfaction the Lowest
HDFC Bank Customer Satisfaction Score by Gender
HDFC Bank's Customer Satisfaction score was rated 86 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HDFC Bank.
86 / 100
MaleVery Satisfied | 66% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
86 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
HDFC Bank Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
HDFC Bank's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HDFC Bank.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
HDFC Bank's Customer Satisfaction (CSAT) score was rated 90% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HDFC Bank.
90 / 100
Very Satisfied
71%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to Other
HDFC Bank's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HDFC Bank.
86 / 100
Very Satisfied
59%
Satisfied
27%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
9%
HDFC Bank Customer Satisfaction Score by Age
HDFC Bank's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HDFC Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 93% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 73% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 40% | |||||||||||||||
| 66+ | 100% |
HDFC Bank Customer Satisfaction Score by Usage
HDFC Bank's Customer Satisfaction score was rated the highest by customers who have used HDFC Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
HDFC Bank Customer Satisfaction Score by Industry
HDFC Bank's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "HDFC Bank Customer Satisfaction Score by Industry",
"text": "HDFC Bank's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 93,
"stars": 0,
"csatScore": 93,
"text": "HDFC Bank's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 93
},
{
"label": "Accounting",
"groupId": 495,
"score": 84,
"stars": 0,
"csatScore": 84,
"text": "HDFC Bank's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 84
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 93,
"stars": 0,
"csatScore": 93,
"text": "HDFC Bank's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 93
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "HDFC Bank's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Education",
"groupId": 515,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "HDFC Bank's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Insurance",
"groupId": 526,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "HDFC Bank's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}HDFC Bank Customer Service
3.8/5
HDFC Bank has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock HDFC Bank's overall Customer Service score rated by its users and customers.
About HDFC Bank's Customer Service
Address
India
Website
http://www.hdfcbank.com
Quick Insights into HDFC Bank Customer Service
HDFC Bank's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked HDFC Bank's Customer Service score.
Ranked HDFC Bank Customer Service the Highest
Ranked HDFC Bank Customer Service the Lowest
HDFC Bank Customer Service Score by Gender
Male customers rated HDFC Bank's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HDFC Bank.
Male
4/5
Female
3.5/5
HDFC Bank Customer Service Score by Ethnicity
HDFC Bank's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HDFC Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.9 | Other | 3.9 |
HDFC Bank Customer Service Score by Age
HDFC Bank's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of HDFC Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.3 | 31-35 | 3.3 |
36-40 4.6 | 36-40 | 4.6 |
41-45 1.7 | 41-45 | 1.7 |
46-50 2.3 | 46-50 | 2.3 |
66+ 2.9 | 66+ | 2.9 |
HDFC Bank Customer Service Score by Usage
HDFC Bank's Customer Service score was rated the highest by customers who have used HDFC Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
HDFC Bank Customer Service Score by Industry
HDFC Bank's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
HDFC Bank as an Employer
Consumer vs. Employees
HDFC Bank scored a 22 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of HDFC Bank would recommend the brand to a friend. ENPS measures how likely HDFC Bank employees would recommend working at HDFC Bank to a friend.
Net Promoter Score
22
NPS Score
| 55% | Promoters |
|---|---|
| 12% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 45% | Promoters |
|---|---|
| 6% | Passive |
| 49% | Detractors |
