20
NPS
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HDFC Bank
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About HDFC Bank's Brand
Brand at a Glance
86%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
HDFC Bank NPS
HDFC Bank's Net Promoter Score (NPS) is a 20 with 54% Promoters, 12% Passives, and 34% Detractors. Net Promoter Score tracks whether HDFC Bank's customers would recommend using the product based on a scale of -100 to 100.
HDFC Bank Overall NPS
| 54% | Promoters |
|---|---|
| 12% | Passives |
| 34% | Detractors |
HDFC Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 20 | Oct 2024 | 20 |
Nov 2024 20 | Nov 2024 | 20 |
Dec 2024 22 | Dec 2024 | 22 |
Jan 2025 22 | Jan 2025 | 22 |
Feb 2025 22 | Feb 2025 | 22 |
Mar 2025 23 | Mar 2025 | 23 |
Apr 2025 22 | Apr 2025 | 22 |
Jul 2025 20 | Jul 2025 | 20 |
Aug 2025 22 | Aug 2025 | 22 |
Sep 2025 20 | Sep 2025 | 20 |
Oct 2025 20 | Oct 2025 | 20 |
Nov 2025 20 | Nov 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HDFC Bank NPS by Gender
Male customers rated HDFC Bank's NPS 25 points higher than Female customers.
Male
44
HDFC Bank's NPS was rated 44 by Male customers on Comparably.
68%
Promoters
8%
Passives
24%
Detractors
Female
19
HDFC Bank's NPS was rated 19 by Female customers on Comparably.
52%
Promoters
15%
Passives
33%
Detractors
HDFC Bank NPS by Ethnicity
HDFC Bank's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander 62 | Asian or Pacific Islander | 62 |
Other 36 | Other | 36 |
HDFC Bank NPS by Age
HDFC Bank's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
HDFC Bank NPS by Usage
HDFC Bank's NPS was rated the highest by customers who have used HDFC Bank's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 46 | Less than 1 Year | 46 |
1 to 2 Years 52 | 1 to 2 Years | 52 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
5 to 10 Years -30 | 5 to 10 Years | -30 |
Over 10 Years 30 | Over 10 Years | 30 |
HDFC Bank Customer Reviews
Out of the 17 HDFC Bank customer reviews 14 were positive and 3 were constructive. HDFC Bank customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
HDFC Bank Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of HDFC Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HDFC Bank Customer Loyalty Score by Gender
HDFC Bank's Customer Loyalty score was rated 91 by both Female and Male customers on Comparably.
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Male
91%
Yes
Female
91%
Yes
HDFC Bank Customer Loyalty Score by Ethnicity
HDFC Bank's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HDFC Bank.
70
out of 100
African American/Black
86
out of 100
Asian or Pacific Islander
94
out of 100
Other
HDFC Bank Customer Loyalty Score by Age
HDFC Bank's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 97% | 18-25 | 97% |
26-30 85% | 26-30 | 85% |
31-35 84% | 31-35 | 84% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
66+ 100% | 66+ | 100% |
HDFC Bank Customer Loyalty Score by Usage
HDFC Bank's Customer Loyalty score was rated the highest by customers who have used HDFC Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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HDFC Bank Customer Loyalty Score by Industry
HDFC Bank's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Insurance industry customers.
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HDFC Bank Product Quality
4/5
HDFC Bank has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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HDFC Bank Product Information
HDFC Bank’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated HDFC Bank's product the highest. Reviewers from the Education industry rated HDFC Bank the lowest at 3.2.
- Website
- http://www.hdfcbank.com
- Company Size
- 10,000+ Employees
Quick Insights into HDFC Bank Product Quality
HDFC Bank's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by African American/Black customers.
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Ranked HDFC Bank Product Quality the Highest
Ranked HDFC Bank Product Quality the Lowest
HDFC Bank Product Quality Score by Gender
Male customers rated HDFC Bank's Product Quality score 0.6 stars higher than Female customers.
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Male
4.2/5
Female
3.6/5
HDFC Bank Product Quality Score by Ethnicity
HDFC Bank's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HDFC Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.1 | Other | 4.1 |
HDFC Bank Product Quality Score by Age
HDFC Bank's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.4 | 26-30 | 4.4 |
31-35 3.7 | 31-35 | 3.7 |
36-40 4.8 | 36-40 | 4.8 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.2 | 46-50 | 2.2 |
66+ 3.9 | 66+ | 3.9 |
HDFC Bank Product Quality Score by Usage
HDFC Bank's Product Quality score was rated the highest by customers who have used HDFC Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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HDFC Bank Product Quality Score by Industry
HDFC Bank's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.
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HDFC Bank Pricing
HDFC Bank ROI & Value For Money
3.6/5
HDFC Bank has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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HDFC Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Insurance industry think that they had the lowest ROI from HDFC Bank.
Quick Insights into HDFC Bank ROI
HDFC Bank's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by African American/Black customers.
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Ranked HDFC Bank ROI the Highest
Ranked HDFC Bank ROI the Lowest
HDFC Bank ROI Score by Gender
Male customers rated HDFC Bank's ROI score 0.6 stars higher than Female customers.
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Male
3.9/5
Female
3.3/5
HDFC Bank ROI Score by Ethnicity
HDFC Bank's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HDFC Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.8 | Other | 3.8 |
HDFC Bank ROI Score by Age
HDFC Bank's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HDFC Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.6 | 31-35 | 3.6 |
36-40 4.5 | 36-40 | 4.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
66+ 2.9 | 66+ | 2.9 |
HDFC Bank ROI Score by Usage
HDFC Bank's ROI score was rated the highest by customers who have used HDFC Bank's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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HDFC Bank ROI Score by Industry
HDFC Bank's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Insurance industry customers.
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HDFC Bank Customer Satisfaction (CSAT)
HDFC Bank Customer Satisfaction (CSAT) Score
78 / 100
HDFC Bank has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
19%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HDFC Bank Customer Satisfaction
HDFC Bank's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by African American/Black customers.
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Ranked HDFC Bank Customer Satisfaction the Highest
Ranked HDFC Bank Customer Satisfaction the Lowest
HDFC Bank Customer Satisfaction Score by Gender
Male customers rated HDFC Bank's Customer Satisfaction score 2 points higher than Female customers.
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86 / 100
MaleVery Satisfied | 65% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
84 / 100
FemaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 16% |
HDFC Bank Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
HDFC Bank's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
HDFC Bank's Customer Satisfaction (CSAT) score was rated 89% according to Asian or Pacific Islander users and customers.
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89 / 100
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to Other
HDFC Bank's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HDFC Bank.
86 / 100
Very Satisfied
59%
Satisfied
27%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
9%
HDFC Bank Customer Satisfaction Score by Age
HDFC Bank's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HDFC Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 92% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 73% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 40% | |||||||||||||||
| 66+ | 100% |
HDFC Bank Customer Satisfaction Score by Usage
HDFC Bank's Customer Satisfaction score was rated the highest by customers who have used HDFC Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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HDFC Bank Customer Satisfaction Score by Industry
HDFC Bank's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "HDFC Bank Customer Satisfaction Score by Industry",
"text": "HDFC Bank's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 93,
"stars": 0,
"csatScore": 93,
"text": "HDFC Bank's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 93
},
{
"label": "Accounting",
"groupId": 495,
"score": 85,
"stars": 0,
"csatScore": 85,
"text": "HDFC Bank's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 85
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "HDFC Bank's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 86
},
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"label": "Business and Consumer Services",
"groupId": 504,
"score": 100,
"stars": 0,
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"text": "HDFC Bank's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "HDFC Bank's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Insurance",
"groupId": 526,
"score": 67,
"stars": 0,
"csatScore": 67,
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]
}HDFC Bank Customer Service
3.7/5
HDFC Bank has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock HDFC Bank's overall Customer Service score rated by its users and customers.
About HDFC Bank's Customer Service
Address
India
Website
http://www.hdfcbank.com
Quick Insights into HDFC Bank Customer Service
HDFC Bank's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by African American/Black customers.
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Ranked HDFC Bank Customer Service the Highest
Ranked HDFC Bank Customer Service the Lowest
HDFC Bank Customer Service Score by Gender
Male customers rated HDFC Bank's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HDFC Bank.
Male
4/5
Female
3.4/5
HDFC Bank Customer Service Score by Ethnicity
HDFC Bank's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HDFC Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.9 | Other | 3.9 |
HDFC Bank Customer Service Score by Age
HDFC Bank's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4.6 | 36-40 | 4.6 |
41-45 1.7 | 41-45 | 1.7 |
46-50 2.3 | 46-50 | 2.3 |
66+ 2.9 | 66+ | 2.9 |
HDFC Bank Customer Service Score by Usage
HDFC Bank's Customer Service score was rated the highest by customers who have used HDFC Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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HDFC Bank Customer Service Score by Industry
HDFC Bank's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Insurance industry customers.
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HDFC Bank as an Employer
Consumer vs. Employees
HDFC Bank scored a 20 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of HDFC Bank would recommend the brand to a friend. ENPS measures how likely HDFC Bank employees would recommend working at HDFC Bank to a friend.
Net Promoter Score
20
NPS Score
| 54% | Promoters |
|---|---|
| 12% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 46% | Promoters |
|---|---|
| 6% | Passive |
| 48% | Detractors |
