23
NPS
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HDFC Bank Limited
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About HDFC Bank Limited's Brand
Brand at a Glance
80%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
HDFC Bank Limited NPS
HDFC Bank Limited's Net Promoter Score (NPS) is a 23 with 59% Promoters, 5% Passives, and 36% Detractors. Net Promoter Score tracks whether HDFC Bank Limited's customers would recommend using the product based on a scale of -100 to 100.
HDFC Bank Limited Overall NPS
| 59% | Promoters |
|---|---|
| 5% | Passives |
| 36% | Detractors |
HDFC Bank Limited NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 30 | May 2023 | 30 |
Jul 2023 36 | Jul 2023 | 36 |
Jan 2024 25 | Jan 2024 | 25 |
Apr 2024 22 | Apr 2024 | 22 |
Sep 2024 13 | Sep 2024 | 13 |
Nov 2024 19 | Nov 2024 | 19 |
Dec 2024 22 | Dec 2024 | 22 |
Jan 2025 28 | Jan 2025 | 28 |
Feb 2025 20 | Feb 2025 | 20 |
Apr 2025 25 | Apr 2025 | 25 |
May 2025 19 | May 2025 | 19 |
Oct 2025 23 | Oct 2025 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HDFC Bank Limited NPS by Gender
HDFC Bank Limited's NPS was rated 11 by Male customers on Comparably.
Male
11
HDFC Bank Limited's NPS was rated 11 by Male customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Female
N/A
HDFC Bank Limited's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
HDFC Bank Limited NPS by Ethnicity
HDFC Bank Limited's NPS was rated -40 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -40 | Other | -40 |
HDFC Bank Limited Customer Reviews
Out of the 3 HDFC Bank Limited customer reviews 1 was positive and 2 were constructive. HDFC Bank Limited customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HDFC Bank Limited Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of HDFC Bank Limited users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HDFC Bank Limited Customer Loyalty Score by Gender
HDFC Bank Limited's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
HDFC Bank Limited Customer Loyalty Score by Ethnicity
HDFC Bank Limited's Customer Loyalty score was rated 64% by Other customers on Comparably.
% who answered "Yes"
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64
out of 100
Other
HDFC Bank Limited Product Quality
3.6/5
HDFC Bank Limited has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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HDFC Bank Limited Product Information
HDFC Bank Limited’s product quality score is a 3.6 out of 5 as rated by its users and customers.
Quick Insights into HDFC Bank Limited Product Quality
HDFC Bank Limited's Product Quality score was rated highest by Male customers.
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Ranked HDFC Bank Limited Product Quality the Highest
HDFC Bank Limited Product Quality Score by Gender
HDFC Bank Limited's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
HDFC Bank Limited Product Quality Score by Ethnicity
HDFC Bank Limited's Product Quality score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HDFC Bank Limited.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
HDFC Bank Limited Pricing
HDFC Bank Limited ROI & Value For Money
3.6/5
HDFC Bank Limited has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into HDFC Bank Limited ROI
HDFC Bank Limited's ROI score was rated highest by Male customers.
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Ranked HDFC Bank Limited ROI the Highest
HDFC Bank Limited ROI Score by Gender
HDFC Bank Limited's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
HDFC Bank Limited ROI Score by Ethnicity
HDFC Bank Limited's ROI score was rated 1.8 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.8 | Other | 1.8 |
HDFC Bank Limited Customer Satisfaction (CSAT)
HDFC Bank Limited Customer Satisfaction (CSAT) Score
59 / 100
HDFC Bank Limited has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
12%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HDFC Bank Limited Customer Satisfaction
HDFC Bank Limited's Customer Satisfaction score was rated highest by Male customers.
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Ranked HDFC Bank Limited Customer Satisfaction the Highest
HDFC Bank Limited Customer Satisfaction Score by Gender
HDFC Bank Limited's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
HDFC Bank Limited Customer Satisfaction Score by Ethnicity
CSAT according to Other
HDFC Bank Limited's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
HDFC Bank Limited Customer Service
3.6/5
HDFC Bank Limited has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into HDFC Bank Limited Customer Service
HDFC Bank Limited's Customer Service score was rated highest by Male customers.
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Ranked HDFC Bank Limited Customer Service the Highest
HDFC Bank Limited Customer Service Score by Gender
HDFC Bank Limited's Customer Service score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
HDFC Bank Limited Customer Service Score by Ethnicity
HDFC Bank Limited's Customer Service score was rated 1.9 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HDFC Bank Limited.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 1.9 | Other | 1.9 |
HDFC Bank Limited as an Employer
Consumer vs. Employees
HDFC Bank Limited scored a 23 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of HDFC Bank Limited would recommend the brand to a friend. ENPS measures how likely HDFC Bank Limited employees would recommend working at HDFC Bank Limited to a friend.
Net Promoter Score
23
NPS Score
| 59% | Promoters |
|---|---|
| 5% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
