-53
NPS
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HDI Global Insurance Company
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About HDI Global Insurance Company's Brand
HDI Global Insurance Company is a commercial property and casualty insurer headquartered in Chicago, IL and licensed in all 50 states, Washington D.C. and Puerto Rico
Brand at a Glance
51%
Customer Loyalty
2.2/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
HDI Global Insurance Company NPS
HDI Global Insurance Company's Net Promoter Score (NPS) is a -53 with 20% Promoters, 7% Passives, and 73% Detractors. Net Promoter Score tracks whether HDI Global Insurance Company's customers would recommend using the product based on a scale of -100 to 100.
HDI Global Insurance Company Overall NPS
| 20% | Promoters |
|---|---|
| 7% | Passives |
| 73% | Detractors |
HDI Global Insurance Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -33 | Dec 2021 | -33 |
Mar 2022 -50 | Mar 2022 | -50 |
Jun 2022 -60 | Jun 2022 | -60 |
Aug 2023 -33 | Aug 2023 | -33 |
Sep 2023 -43 | Sep 2023 | -43 |
Nov 2023 -50 | Nov 2023 | -50 |
Feb 2024 -40 | Feb 2024 | -40 |
Jul 2024 -45 | Jul 2024 | -45 |
Sep 2024 -50 | Sep 2024 | -50 |
Mar 2025 -53 | Mar 2025 | -53 |
Apr 2025 -50 | Apr 2025 | -50 |
Mar 2026 -53 | Mar 2026 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HDI Global Insurance Company Customer Reviews
Out of the 3 HDI Global Insurance Company customer reviews 1 was positive and 2 were constructive. HDI Global Insurance Company customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HDI Global Insurance Company Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of HDI Global Insurance Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HDI Global Insurance Company Product Quality
2.2/5
HDI Global Insurance Company has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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HDI Global Insurance Company Product Information
HDI Global Insurance Company’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
HDI Global Insurance Company Pricing
HDI Global Insurance Company ROI & Value For Money
2.3/5
HDI Global Insurance Company has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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HDI Global Insurance Company Customer Satisfaction (CSAT)
HDI Global Insurance Company Customer Satisfaction (CSAT) Score
20 / 100
HDI Global Insurance Company has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HDI Global Insurance Company Customer Service
2.5/5
HDI Global Insurance Company has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HDI Global Insurance Company's overall Customer Service score rated by its users and customers.
HDI Global Insurance Company as an Employer
Consumer vs. Employees
HDI Global Insurance Company scored a -53 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of HDI Global Insurance Company would recommend the brand to a friend. ENPS measures how likely HDI Global Insurance Company employees would recommend working at HDI Global Insurance Company to a friend.
Net Promoter Score
-53
NPS Score
| 20% | Promoters |
|---|---|
| 7% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
