20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
HDT Global
Marketing or Exec? Claim Your Free Account
About HDT Global's Brand
HDT Global delivers innovative solutions to military, government, industrial, and commercial market customers around the world.
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
HDT Global NPS
HDT Global's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether HDT Global's customers would recommend using the product based on a scale of -100 to 100.
HDT Global Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
HDT Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
May 2023 33 | May 2023 | 33 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 20 | Jan 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HDT Global Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of HDT Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HDT Global Product Quality
3.9/5
HDT Global has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock HDT Global's overall Product Quality score rated by its users and customers.
HDT Global Product Information
HDT Global’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.hdtglobal.com/
- Company Size
- 501-1,000 Employees
Industry
Manufacturing
HDT Global Pricing
HDT Global ROI & Value For Money
3.2/5
HDT Global has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock HDT Global's overall ROI score rated by its users and customers.
HDT Global Customer Satisfaction (CSAT)
HDT Global Customer Satisfaction (CSAT) Score
60 / 100
HDT Global has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HDT Global Customer Service
3.5/5
HDT Global has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HDT Global's overall Customer Service score rated by its users and customers.
About HDT Global's Customer Service
Address
30500 Aurora Road Suite 100 , Solon, OH 44139
Website
http://www.hdtglobal.com/
Phone Number
1(216) 438-6111
HDT Global's Social Links
HDT Global as an Employer
2.8/5
HDT Global has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
HDT Global scored a 20 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of HDT Global would recommend the brand to a friend. ENPS measures how likely HDT Global employees would recommend working at HDT Global to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 33% | Promoters |
|---|---|
| 9% | Passive |
| 58% | Detractors |
