-34
NPS
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Healogics
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About Healogics' Brand
Healogics provides wound care services by contacting physicians who specialize in long/short term wound care treatment.
Brand at a Glance
53%
Customer Loyalty
3.6/5
Product Quality
3/5
Pricing
3/5
Customer Service
Healogics NPS
Healogics's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Healogics's customers would recommend using the product based on a scale of -100 to 100.
Healogics Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Healogics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Feb 2023 -50 | Feb 2023 | -50 |
Dec 2024 -60 | Dec 2024 | -60 |
Feb 2025 -33 | Feb 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Healogics Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Healogics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Healogics Product Quality
3.6/5
Healogics has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Healogics' overall Product Quality score rated by its users and customers.
Healogics Product Information
Healogics’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://healogics.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Healogics Pricing
Healogics ROI & Value For Money
3/5
Healogics has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Healogics Customer Satisfaction (CSAT)
Healogics Customer Satisfaction (CSAT) Score
100 / 100
Healogics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Healogics Customer Service
3/5
Healogics has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Healogics' overall Customer Service score rated by its users and customers.
About Healogics's Customer Service
Address
Jacksonville, FL
Website
http://healogics.com
Phone Number
904-296-6526
Healogics as an Employer
3.9/5
Healogics has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Healogics scored a -34 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Healogics would recommend the brand to a friend. ENPS measures how likely Healogics employees would recommend working at Healogics to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 50% | Promoters |
|---|---|
| 15% | Passive |
| 35% | Detractors |
