-50
NPS
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Health-Ade
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About Health-Ade's Brand
Health-Ade kombucha offers a bubbly and delicious probiotic tea
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Health-Ade NPS
Health-Ade's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Health-Ade's customers would recommend using the product based on a scale of -100 to 100.
Health-Ade Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Health-Ade NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Mar 2022 -50 | Mar 2022 | -50 |
Mar 2023 -33 | Mar 2023 | -33 |
May 2023 -50 | May 2023 | -50 |
Jan 2024 -60 | Jan 2024 | -60 |
Oct 2024 -50 | Oct 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Health-Ade Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Health-Ade users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Health-Ade Product Quality
3.5/5
Health-Ade has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Health-Ade's overall Product Quality score rated by its users and customers.
Health-Ade Product Information
Health-Ade’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://health-ade.com
- Company Size
- 51-200 Employees
Industry
Tech
Food and Beverages
Healthcare
Health-Ade Pricing
Health-Ade ROI & Value For Money
3.3/5
Health-Ade has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Health-Ade Customer Satisfaction (CSAT)
Health-Ade Customer Satisfaction (CSAT) Score
20 / 100
Health-Ade has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
40%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Health-Ade Customer Service
3.2/5
Health-Ade has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Health-Ade's Customer Service
Address
Los Angeles, CA
Website
http://health-ade.com
Health-Ade as an Employer
3.3/5
Health-Ade has a 3.3/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Health-Ade scored a -50 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Health-Ade would recommend the brand to a friend. ENPS measures how likely Health-Ade employees would recommend working at Health-Ade to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
