22
NPS
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Health Catalyst
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About Health Catalyst's Brand
Health Catalyst is a leading provider of data and analytics technology and services to healthcare organizations committed to being the catalyst for massive, measurable, data-informed healthcare improvement. Its clients leverage the cloud-based data platform—powered by data from more than 100 million patient records and encompassing trillions of facts—as well as its analytics software and professional services expertise to make data-informed decisions and realize measurable clinical, financial, and operational improvements. Health Catalyst envisions a future in which all healthcare decisions are data informed.
Brand at a Glance
87%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4/5
Customer Service
Health Catalyst NPS
Health Catalyst's Net Promoter Score (NPS) is a 22 with 48% Promoters, 26% Passives, and 26% Detractors. Net Promoter Score tracks whether Health Catalyst's customers would recommend using the product based on a scale of -100 to 100.
Health Catalyst Overall NPS
| 48% | Promoters |
|---|---|
| 26% | Passives |
| 26% | Detractors |
Health Catalyst NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 50 | Oct 2021 | 50 |
Jan 2022 44 | Jan 2022 | 44 |
Feb 2022 30 | Feb 2022 | 30 |
Mar 2022 18 | Mar 2022 | 18 |
Apr 2022 22 | Apr 2022 | 22 |
May 2022 13 | May 2022 | 13 |
Jun 2022 5 | Jun 2022 | 5 |
Aug 2022 11 | Aug 2022 | 11 |
Jan 2023 16 | Jan 2023 | 16 |
May 2023 18 | May 2023 | 18 |
Jul 2024 18 | Jul 2024 | 18 |
Aug 2024 21 | Aug 2024 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Health Catalyst NPS by Gender
Health Catalyst's NPS was rated -34 by Male customers on Comparably.
Male
-34
Health Catalyst's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Health Catalyst's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Health Catalyst NPS by Ethnicity
Health Catalyst's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Health Catalyst Customer Reviews
Out of the 2 Health Catalyst customer reviews 2 were positive and 0 were constructive. Health Catalyst customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Health Catalyst Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Health Catalyst users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Health Catalyst Customer Loyalty Score by Gender
Health Catalyst's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Health Catalyst.
Male
100%
Yes
Female
N/A
Yes
Health Catalyst Customer Loyalty Score by Ethnicity
Health Catalyst's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Health Catalyst.
100
out of 100
Asian or Pacific Islander
Health Catalyst Customer Loyalty Score by Industry
Health Catalyst's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Health Catalyst Product Quality
4.3/5
Health Catalyst has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Health Catalyst's overall Product Quality score rated by its users and customers.
Health Catalyst Product Information
Health Catalyst’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Health Catalyst's product the highest.
- Website
- http://healthcatalyst.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Healthcare
Quick Insights into Health Catalyst Product Quality
Health Catalyst's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Health Catalyst's Product Quality.
Ranked Health Catalyst Product Quality the Highest
Health Catalyst Product Quality Score by Gender
Health Catalyst's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Health Catalyst.
Male
4.3/5
Female
N/A
Health Catalyst Product Quality Score by Ethnicity
Health Catalyst's Product Quality score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Health Catalyst.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Health Catalyst Product Quality Score by Industry
Health Catalyst's Product Quality score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Health Catalyst Pricing
Health Catalyst ROI & Value For Money
4/5
Health Catalyst has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Health Catalyst's overall ROI score rated by its users and customers.
Health Catalyst Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Health Catalyst ROI
Health Catalyst's ROI score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Health Catalyst's ROI score.
Ranked Health Catalyst ROI the Highest
Health Catalyst ROI Score by Gender
Health Catalyst's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Health Catalyst.
Male
3.8/5
Female
N/A
Health Catalyst ROI Score by Ethnicity
Health Catalyst's ROI score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Health Catalyst.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Health Catalyst ROI Score by Industry
Health Catalyst's ROI score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Health Catalyst Customer Satisfaction (CSAT)
Health Catalyst Customer Satisfaction (CSAT) Score
83 / 100
Health Catalyst has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Health Catalyst Customer Satisfaction
Health Catalyst's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Health Catalyst's Customer Satisfaction.
Ranked Health Catalyst Customer Satisfaction the Highest
Health Catalyst Customer Satisfaction Score by Industry
Health Catalyst's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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"csatScore": 100,
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}Health Catalyst Customer Service
4/5
Health Catalyst has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Health Catalyst's overall Customer Service score rated by its users and customers.
About Health Catalyst's Customer Service
Address
10897 S River Front Pkwy, Suite 300, South Jordan, UT 84095
Website
http://healthcatalyst.com
Phone Number
8017086800
Health Catalyst's Social Links
Quick Insights into Health Catalyst Customer Service
Health Catalyst's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Health Catalyst's Customer Service score.
Ranked Health Catalyst Customer Service the Highest
Health Catalyst Customer Service Score by Gender
Health Catalyst's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Health Catalyst.
Male
3.8/5
Female
N/A
Health Catalyst Customer Service Score by Ethnicity
Health Catalyst's Customer Service score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Health Catalyst.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Health Catalyst Customer Service Score by Industry
Health Catalyst's Customer Service score was rated 3.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Health Catalyst as an Employer
4.7/5
Health Catalyst has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Health Catalyst scored a 22 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Health Catalyst would recommend the brand to a friend. ENPS measures how likely Health Catalyst employees would recommend working at Health Catalyst to a friend.
Net Promoter Score
22
NPS Score
| 48% | Promoters |
|---|---|
| 26% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 59% | Promoters |
|---|---|
| 15% | Passive |
| 26% | Detractors |
