-34
NPS
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Health Gorilla
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About Health Gorilla's Brand
Health Gorilla is a National Health Interoperability Platform. With FHIR-native APIs, a national master patient index, and access to 92% of healthcare organizations in the United States, our Health Interoperability Platform (HIP) functions as an on-ramp for organizations looking to exchange data nationally.
Brand at a Glance
59%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Health Gorilla NPS
Health Gorilla's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Health Gorilla's customers would recommend using the product based on a scale of -100 to 100.
Health Gorilla Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Health Gorilla NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
May 2023 0 | May 2023 | 0 |
Nov 2023 -33 | Nov 2023 | -33 |
Dec 2023 0 | Dec 2023 | 0 |
Jun 2024 -20 | Jun 2024 | -20 |
Apr 2026 -33 | Apr 2026 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Health Gorilla Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Health Gorilla users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Health Gorilla Product Quality
3.1/5
Health Gorilla has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Health Gorilla's overall Product Quality score rated by its users and customers.
Health Gorilla Product Information
Health Gorilla’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Healthcare
Insurance
Health Gorilla Pricing
Health Gorilla ROI & Value For Money
3/5
Health Gorilla has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Health Gorilla's overall ROI score rated by its users and customers.
Health Gorilla Customer Satisfaction (CSAT)
Health Gorilla Customer Satisfaction (CSAT) Score
33 / 100
Health Gorilla has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Health Gorilla Customer Service
2.7/5
Health Gorilla has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Health Gorilla's overall Customer Service score rated by its users and customers.
About Health Gorilla's Customer Service
Address
228 Hamilton Ave, Palo Alto, CA 94301
Website
https://www.healthgorilla.com
Phone Number
844-446-7455
Health Gorilla's Social Links
Health Gorilla as an Employer
4.5/5
Health Gorilla has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Health Gorilla scored a -34 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Health Gorilla would recommend the brand to a friend. ENPS measures how likely Health Gorilla employees would recommend working at Health Gorilla to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 75% | Promoters |
|---|---|
| 8% | Passive |
| 17% | Detractors |
