-100
NPS
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Health Plan One
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About Health Plan One's Brand
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
4/5
Customer Service
Health Plan One NPS
Health Plan One's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Health Plan One's customers would recommend using the product based on a scale of -100 to 100.
Health Plan One Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Health Plan One NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Health Plan One Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Health Plan One users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Health Plan One Product Quality
1.5/5
Health Plan One has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Health Plan One's overall Product Quality score rated by its users and customers.
Health Plan One Product Information
Health Plan One’s product quality score is a 1.5 out of 5 as rated by its users and customers.
Health Plan One Pricing
Health Plan One ROI & Value For Money
1.5/5
Health Plan One has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Health Plan One's overall ROI score rated by its users and customers.
Health Plan One Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Health Plan One Customer Service
4/5
Health Plan One has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Health Plan One's overall Customer Service score rated by its users and customers.
Health Plan One as an Employer
2.4/5
Health Plan One has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Health Plan One scored a -100 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Health Plan One would recommend the brand to a friend. ENPS measures how likely Health Plan One employees would recommend working at Health Plan One to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 27% | Promoters |
|---|---|
| 6% | Passive |
| 67% | Detractors |
