-34
NPS
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Brand Page
Healthcare Bluebook
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About Healthcare Bluebook's Brand
Healthcare Blue Book helps people find the right healthcare treatments and services such as inpatient, outpatient, diagnostic, and others.
Brand at a Glance
53%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Healthcare Bluebook NPS
Healthcare Bluebook's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Healthcare Bluebook's customers would recommend using the product based on a scale of -100 to 100.
Healthcare Bluebook Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Healthcare Bluebook NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2024 -33 | Mar 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Healthcare Bluebook Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Healthcare Bluebook users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Healthcare Bluebook Product Quality
2.4/5
Healthcare Bluebook has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Healthcare Bluebook's overall Product Quality score rated by its users and customers.
Healthcare Bluebook Product Information
Healthcare Bluebook’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Healthcare Bluebook Pricing
Healthcare Bluebook ROI & Value For Money
2.5/5
Healthcare Bluebook has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Healthcare Bluebook's overall ROI score rated by its users and customers.
Healthcare Bluebook Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Healthcare Bluebook Customer Service
2.5/5
Healthcare Bluebook has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Healthcare Bluebook's overall Customer Service score rated by its users and customers.
About Healthcare Bluebook's Customer Service
Address
330 FRANKLIN RD STE 135A-428, Brentwood, TN
Website
http://www.healthcarebluebook.com
Phone Number
615-422-5213
Healthcare Bluebook as an Employer
3.9/5
Healthcare Bluebook has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Healthcare Bluebook scored a -34 for Net Promoter Score and a 90 for Employee Net Promoter Score. NPS gauges how likely a customer of Healthcare Bluebook would recommend the brand to a friend. ENPS measures how likely Healthcare Bluebook employees would recommend working at Healthcare Bluebook to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
90
eNPS Score
| 90% | Promoters |
|---|---|
| 10% | Passive |
| 0% | Detractors |
