0
NPS
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HEALTHEDGE SOFTWARE, INC.
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About HEALTHEDGE SOFTWARE, INC. Brand
HealthEdge is on a mission to drive a digital revolution in healthcare. We’re connecting health plans, providers, and patients with end-to-end digital technology solutions to support new business models, reduce administrative costs and improve health outcomes. Our growing portfolio of products (HealthRules Payor, Source, GuidingCare, and Wellframe) provides talented and passionate professionals with opportunities to lead change and make a lasting, global impact in healthcare. Driving our mission are 2,000+ professionals worldwide. Together, we are committed to innovating a world where healthcare can focus on people.
Brand at a Glance
64%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
HEALTHEDGE SOFTWARE, INC. NPS
HEALTHEDGE SOFTWARE, INC.'s Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether HEALTHEDGE SOFTWARE, INC.'s customers would recommend using the product based on a scale of -100 to 100.
HEALTHEDGE SOFTWARE, INC. Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
HEALTHEDGE SOFTWARE, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jun 2022 -33 | Jun 2022 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HEALTHEDGE SOFTWARE, INC. Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of HEALTHEDGE SOFTWARE, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HEALTHEDGE SOFTWARE, INC. Product Quality
3.5/5
HEALTHEDGE SOFTWARE, INC. has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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HEALTHEDGE SOFTWARE, INC. Product Information
HEALTHEDGE SOFTWARE, INC.’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://healthedge.com/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
HEALTHEDGE SOFTWARE, INC. Pricing
HEALTHEDGE SOFTWARE, INC. ROI & Value For Money
3.7/5
HEALTHEDGE SOFTWARE, INC. has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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HEALTHEDGE SOFTWARE, INC. Customer Satisfaction (CSAT)
HEALTHEDGE SOFTWARE, INC. Customer Satisfaction (CSAT) Score
40 / 100
HEALTHEDGE SOFTWARE, INC. has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HEALTHEDGE SOFTWARE, INC. Customer Service
3.5/5
HEALTHEDGE SOFTWARE, INC. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About HEALTHEDGE SOFTWARE, INC.'s Customer Service
Address
30 Corporate Drive #150, Burlington, MI 01803
Website
https://healthedge.com/
HEALTHEDGE SOFTWARE, INC.'s Social Links
HEALTHEDGE SOFTWARE, INC. as an Employer
4.6/5
HEALTHEDGE SOFTWARE, INC. has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of HEALTHEDGE SOFTWARE, INC.
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
HEALTHEDGE SOFTWARE, INC. scored a 0 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of HEALTHEDGE SOFTWARE, INC. would recommend the brand to a friend. ENPS measures how likely HEALTHEDGE SOFTWARE, INC. employees would recommend working at HEALTHEDGE SOFTWARE, INC. to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 55% | Promoters |
|---|---|
| 25% | Passive |
| 20% | Detractors |
