55
NPS
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Brand Page
Healthify
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About Healthify's Brand
Healthify develops SaaS based solutions for healthcare professionals to track and address patient social risks.
Brand at a Glance
89%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
4.2/5
Customer Service
Healthify NPS
Healthify's Net Promoter Score (NPS) is a 55 with 73% Promoters, 9% Passives, and 18% Detractors. Net Promoter Score tracks whether Healthify's customers would recommend using the product based on a scale of -100 to 100.
Healthify Overall NPS
| 73% | Promoters |
|---|---|
| 9% | Passives |
| 18% | Detractors |
Healthify NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Feb 2021 66 | Feb 2021 | 66 |
Aug 2021 75 | Aug 2021 | 75 |
Apr 2022 80 | Apr 2022 | 80 |
Jun 2022 85 | Jun 2022 | 85 |
Dec 2022 87 | Dec 2022 | 87 |
Nov 2023 88 | Nov 2023 | 88 |
May 2024 54 | May 2024 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Healthify Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Healthify users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Healthify Product Quality
3.7/5
Healthify has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Healthify's overall Product Quality score rated by its users and customers.
Healthify Product Information
Healthify’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.healthify.us/
- Company Size
- 11-50 Employees
Industry
Healthcare
Healthify Pricing
Healthify ROI & Value For Money
3.7/5
Healthify has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Healthify's overall ROI score rated by its users and customers.
Healthify Customer Satisfaction (CSAT)
Healthify Customer Satisfaction (CSAT) Score
83 / 100
Healthify has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
67%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Healthify Customer Service
4.2/5
Healthify has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Healthify's overall Customer Service score rated by its users and customers.
About Healthify's Customer Service
Address
151 West 26th Street, York, NY 11225 United States of America
Website
https://www.healthify.us/
Phone Number
844-444-4824
Healthify's Social Links
Healthify as an Employer
3.8/5
Healthify has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Healthify scored a 55 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of Healthify would recommend the brand to a friend. ENPS measures how likely Healthify employees would recommend working at Healthify to a friend.
Net Promoter Score
55
NPS Score
| 73% | Promoters |
|---|---|
| 9% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 62% | Promoters |
|---|---|
| 24% | Passive |
| 14% | Detractors |
