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NPS
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HealthJoy
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About HealthJoy's Brand
HealthJoy is a healthcare decision platform that helps consumers protect out-of-pocket expenses through better decisions.
Brand at a Glance
74%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
HealthJoy CMO
HealthJoy NPS
HealthJoy's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether HealthJoy's customers would recommend using the product based on a scale of -100 to 100.
HealthJoy Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
HealthJoy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
May 2021 -33 | May 2021 | -33 |
Jul 2021 0 | Jul 2021 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 15 | Aug 2022 | 15 |
Oct 2022 0 | Oct 2022 | 0 |
Aug 2023 -11 | Aug 2023 | -11 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 -9 | Feb 2024 | -9 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HealthJoy Customer Reviews
Out of the 2 HealthJoy customer reviews 1 was positive and 1 was constructive. HealthJoy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HealthJoy Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of HealthJoy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HealthJoy Product Quality
3.1/5
HealthJoy has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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HealthJoy Product Information
HealthJoy’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.healthjoy.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
HealthJoy Pricing
HealthJoy ROI & Value For Money
2.9/5
HealthJoy has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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HealthJoy Customer Satisfaction (CSAT)
HealthJoy Customer Satisfaction (CSAT) Score
40 / 100
HealthJoy has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HealthJoy Customer Service
3.1/5
HealthJoy has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About HealthJoy's Customer Service
Address
208 W. Huron Street, Chicago, IL
Website
http://www.healthjoy.com
HealthJoy as an Employer
4.3/5
HealthJoy has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HealthJoy scored a 0 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of HealthJoy would recommend the brand to a friend. ENPS measures how likely HealthJoy employees would recommend working at HealthJoy to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
