-34
NPS
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Healthplex
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About Healthplex's Brand
Brand at a Glance
65%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.3/5
Customer Service
Healthplex NPS
Healthplex's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Healthplex's customers would recommend using the product based on a scale of -100 to 100.
Healthplex Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Healthplex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Jun 2024 -33 | Jun 2024 | -33 |
Dec 2024 -50 | Dec 2024 | -50 |
Feb 2025 -20 | Feb 2025 | -20 |
Oct 2025 -33 | Oct 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Healthplex Customer Reviews
Out of the 2 Healthplex customer reviews 1 was positive and 1 was constructive. Healthplex customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Healthplex Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Healthplex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Healthplex Product Quality
2.3/5
Healthplex has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Healthplex's overall Product Quality score rated by its users and customers.
Healthplex Product Information
Healthplex’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- https://www.healthplex.com/
Healthplex Pricing
Healthplex ROI & Value For Money
2.2/5
Healthplex has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Healthplex Customer Satisfaction (CSAT)
Healthplex Customer Satisfaction (CSAT) Score
20 / 100
Healthplex has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Healthplex Customer Service
2.3/5
Healthplex has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Healthplex's overall Customer Service score rated by its users and customers.
About Healthplex's Customer Service
Website
https://www.healthplex.com/
Healthplex as an Employer
2.2/5
Healthplex has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Healthplex scored a -34 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Healthplex would recommend the brand to a friend. ENPS measures how likely Healthplex employees would recommend working at Healthplex to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
