24
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
HealthSherpa
Marketing or Exec? Claim Your Free Account
About HealthSherpa's Brand
HealthSherpa enables customers to sign up for health insurance and federal marketplace plans.
Brand at a Glance
54%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
HealthSherpa NPS
HealthSherpa's Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether HealthSherpa's customers would recommend using the product based on a scale of -100 to 100.
HealthSherpa Overall NPS
| 62% | Promoters |
|---|---|
| 0% | Passives |
| 38% | Detractors |
HealthSherpa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Jan 2022 0 | Jan 2022 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
Sep 2022 50 | Sep 2022 | 50 |
Feb 2023 20 | Feb 2023 | 20 |
Nov 2023 33 | Nov 2023 | 33 |
Feb 2025 43 | Feb 2025 | 43 |
Aug 2025 25 | Aug 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HealthSherpa Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of HealthSherpa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HealthSherpa Product Quality
2.8/5
HealthSherpa has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock HealthSherpa's overall Product Quality score rated by its users and customers.
HealthSherpa Product Information
HealthSherpa’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.healthsherpa.com
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Insurance
HealthSherpa Pricing
HealthSherpa ROI & Value For Money
3/5
HealthSherpa has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock HealthSherpa's overall ROI score rated by its users and customers.
HealthSherpa Customer Satisfaction (CSAT)
HealthSherpa Customer Satisfaction (CSAT) Score
50 / 100
HealthSherpa has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HealthSherpa Customer Service
2.7/5
HealthSherpa has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock HealthSherpa's overall Customer Service score rated by its users and customers.
About HealthSherpa's Customer Service
Address
530 Brannan St, Apt 202, San Francisco, CA 94107
Website
http://www.healthsherpa.com
Phone Number
1-855-772-2663
HealthSherpa as an Employer
2.6/5
HealthSherpa has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
HealthSherpa scored a 24 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of HealthSherpa would recommend the brand to a friend. ENPS measures how likely HealthSherpa employees would recommend working at HealthSherpa to a friend.
Net Promoter Score
24
NPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
